---
title: "Why can't my technician send or receive Purchase Orders in ServiceTitan Mobile?"
slug: "why-can-t-my-technician-send-or-receive-purchase-orders-in-servicetitan-mobile"
updated: 2026-10-16T00:21:46Z
published: 2026-10-16T00:21:46Z
canonical: "help.servicetitan.com/why-can-t-my-technician-send-or-receive-purchase-orders-in-servicetitan-mobile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can't my technician send or receive Purchase Orders in ServiceTitan Mobile?

## Problem

The technician can't send or receive POs on his mobile device. The button to send POs is missing. Permissions appear correct, but the issue persists.

## Solution

Follow the steps below to be able to send and receive purchase orders on your mobile device.

### Configuring Purchase Order Type permissions

1. Go to the navigation bar and click **Settings ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A58%3A24Z&se=2026-11-01T21%3A58%3A24Z&sr=c&sp=r&sig=WaSQe0oYdzM4CRsVujWEzkK3pG6kuoK9jQQp%2BCkdZQc%3D)**.
2. In the side menu, click **Inventory** or **Purchasing > Purchase Order Types**.
3. Open the PO type you are working with and click **Edit**.
4. Check if the *Allow permitted technicians to send and receive POs of this type* permission is selected.
5. Adjust PO type Settings if necessary.