---
title: "Why can’t I see the job notifications option for contacts?"
slug: "why-can-t-i-see-the-job-notifications-option-for-contacts"
updated: 2026-10-16T00:52:30Z
published: 2026-10-16T00:52:30Z
canonical: "help.servicetitan.com/why-can-t-i-see-the-job-notifications-option-for-contacts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can’t I see the job notifications option for contacts?

## Problem

The *Job Notifications* option is needed for reputation survey texts. If no customer notifications are active in your Settings, this option will not show. This prevents you from sending reputation survey texts to customers.

## Solution

To make the *Job Notifications* option visible in contact methods, at least one *Customer Notification* type must be enabled in *Settings*. You can prevent customer notifications from being sent by excluding all job types and business units. This keeps the feature active without triggering actual messages.

### Enable the Job Notifications option

1. In the top toolbar, click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A56%3A19Z&se=2026-11-01T20%3A56%3A19Z&sr=c&sp=r&sig=CER7Spe3qM0oPXR8XXn6Q8htBl02JBl%2FMz3S2bPasLk%3D).
2. In the side panel, go to **Communications > Customer Notifications**.
3. Click any notification type.
4. Click the **Off** toggle to turn it on. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-cant-i-see-the-job-notifications-option-for-contacts-image-x90dytoj.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A56%3A19Z&se=2026-11-01T20%3A56%3A19Z&sr=c&sp=r&sig=CER7Spe3qM0oPXR8XXn6Q8htBl02JBl%2FMz3S2bPasLk%3D)
5. Click **Save**.
6. Click the **Settings** tab.
7. Under the *Exclusion Settings* section:
  1. Select all business units in the **Exclude Business Unit** dropdown then click **Apply**.
  2. Select all job types in the **Exclude Job Type** dropdown then click **Apply**.
8. Click **Save**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-cant-i-see-the-job-notifications-option-for-contacts-image-5j9rdr2v.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A56%3A19Z&se=2026-11-01T20%3A56%3A19Z&sr=c&sp=r&sig=CER7Spe3qM0oPXR8XXn6Q8htBl02JBl%2FMz3S2bPasLk%3D)

After these steps are complete, the *Job Notifications* option will appear in the *Contact Methods* section of the customer's profile. You can now enable this option for any contacts who should receive reputation survey texts.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-cant-i-see-the-job-notifications-option-for-contacts-image-7qp81n8u.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A56%3A19Z&se=2026-11-01T20%3A56%3A19Z&sr=c&sp=r&sig=CER7Spe3qM0oPXR8XXn6Q8htBl02JBl%2FMz3S2bPasLk%3D)