---
title: "Why can’t I create SMS marketing campaigns in Marketing Pro?"
slug: "why-can-t-i-create-sms-marketing-campaigns-in-marketing-pro"
updated: 2026-10-16T01:07:07Z
published: 2026-10-16T01:07:07Z
canonical: "help.servicetitan.com/why-can-t-i-create-sms-marketing-campaigns-in-marketing-pro"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can’t I create SMS marketing campaigns in Marketing Pro?

## Problem

You already registered your company for texting. However, you still can't create SMS marketing campaigns.

## Solution

A new TCR registration specifically for marketing purposes must be submitted and approved by TCR before your company can create *SMS Text Message - Marketing Campaigns*.

To submit this:

1. Go to the navigation bar and click **Settings**.
2. In the side panel, go to **Your Account > Marketing Registration**.
3. Complete the form for your marketing registration.
4. When finished, click **Submit**. For more, see [Submit Marketing Registration](/roofing/docs/submit-marketing-registration).

After TCR has approved your Marketing Registration submission, you must obtain written consent from your customers before sending them marketing SMS messages. For more, see [Generate opt-in requests for marketing text messages](/roofing/docs/generate-opt-in-requests-for-marketing-text-messages).

You can then create SMS marketing campaigns in Marketing Pro. For more, see [Create Marketing Campaigns using SMS](/roofing/docs/create-marketing-campaigns-using-sms).

Targeted text message campaigns sent to customer segments through Marketing Pro.

**What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers.

**Also called:** Text marketing, SMS marketing

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Text Campaigns

ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns.

**What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue.

**Also called:** ST Marketing, Marketing automation

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)