---
title: "Why can’t I assign tenants to the user in Enterprise Hub?"
slug: "why-can-t-i-assign-tenants-to-the-user-in-enterprise-hub"
updated: 2026-10-15T03:38:32Z
published: 2026-10-15T03:38:32Z
canonical: "help.servicetitan.com/why-can-t-i-assign-tenants-to-the-user-in-enterprise-hub"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can’t I assign tenants to the user in Enterprise Hub?

## Problem

You can't assign tenants to the user.

## Solution

Identify and resolve the issue of assigning tenants to the user in Enterprise Hub.

### Assign the first role to the user

> [!NOTE]
> **Note:** Make sure the user is assigned at least one role before assigning tenants to them.

1. In the side menu, click **Users**.
2. Edit a user you want to assign tenants
3. In the *Assigned tenants* tab, click **Assign The First Role**.
4. In the *Assign new role* window that opens, select the role to be assigned to the user. ![User interface for assigning roles to tenants with highlighted action button.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-cant-i-assign-tenants-to-the-user-in-enterprise-hub-image-8qlpt8ek.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A54Z&se=2026-11-01T20%3A51%3A54Z&sr=c&sp=r&sig=nqFEQXbp6ZPdZVftpZ1%2BJNzD52z5z72cFQFvTYgP4sI%3D)
5. Click **Select Roles**.
6. Go back to the *Assigned tenants* tab and click **+Assign New Tenant**. For more, see the [Create users](/roofing/docs/manage-users-in-enterprise-hub-1#create-users) section in the Manage users in Enterprise Hub article.