Problem
What are internal notes? And why does it seem like internal notes are not useful?
Solution
Internal notes are a feature from the early days of ServiceTitan and aren't widely used today. Here is what you need to know about internal notes:
Purpose: Internal notes were meant to be office-side notes about customers.
Visibility: These notes are only visible when editing a customer's profile.
Recommendation: Use regular notes for jobs, locations, or customers instead of internal notes, as these are more effective.