---
title: "What is the alternative to sending bulk text messages to all customers via the chat feature?"
slug: "what-is-the-alternative-to-sending-bulk-text-messages-to-all-customers"
updated: 2026-10-16T00:53:03Z
published: 2026-10-16T00:53:03Z
canonical: "help.servicetitan.com/what-is-the-alternative-to-sending-bulk-text-messages-to-all-customers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the alternative to sending bulk text messages to all customers via the chat feature?

## Problem

We do not recommend sending bulk text messages to customers. Instead, you can use the SMS campaign features in Marketing Pro to send text messages to targeted audiences. The more narrowly targeted your audience is, the more likely they are to engage with your messages.

## Solution

We do not recommend sending bulk text messages to your members. Bulk text messages are more likely to go to spam, and customers are less likely to engage with messages not directly related to them.

Instead, you can use the SMS campaign features in Marketing Pro to send text messages to targeted audiences. For example, you can send text messages to customers with the *Member* tag that called within the last week or have an expiring membership. Remember, the more narrowly targeted your audience is, the more likely they are to engage with your messages.

### Create targeted SMS Marketing campaigns for members

> [!NOTE]
> **Note:** This feature requires Marketing Pro. To get started with Marketing Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager.

1. In the navigation bar, go to **Marketing > Pro Campaigns**.
2. Click **Create Campaign** and select **SMS Text Message - Marketing Campaigns**.

> [!TIP]
> **Tip:** You can use SMS Text Message - Transactional Campaigns to send follow-up reminders about open estimates or Recurring services.
3. On the *Create Campaign: SMS Marketing* pop-up that opens, enter a unique brief, and descriptive **Campaign Name** for your SMS campaign with a maximum of 60 characters.
4. (Optional) Enter a description of the campaign.
5. To start building the SMS Marketing campaign, click **Start Building**.
6. Select a marketing goal for this SMS campaign.
7. Add a unique outbound phone number to properly track revenue for this SMS campaign.
8. Set which of your members you want to receive marketing content from this SMS campaign. For example, you can target customers with the *Member* tag that called within the last week or have expiring memberships. For more, see [Create audiences](/roofing/docs/create-audiences).
9. Create the automated text message content for the campaign.
10. Review your campaign, send a test SMS text message, and schedule a launch date if all looks good.

By following these steps, you can send targeted text messages to your members without using the chat feature. For more, see [Create audiences](/roofing/docs/create-audiences) and [Create Marketing Campaigns using SMS](/roofing/docs/create-marketing-campaigns-using-sms).

Targeted text message campaigns sent to customer segments through Marketing Pro.

**What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers.

**Also called:** Text marketing, SMS marketing

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Text Campaigns

ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns.

**What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue.

**Also called:** ST Marketing, Marketing automation

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The package of service visits included with a membership. When you sell a membership, recurring services are attached to the customer service location with details including start dates, service recurrence, and preferred technician. These details are used to create recurring service events.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)