What is causing the Map 2.0 through Dispatch to show up as a gray box with no jobs showing on it, and how can it be resolved?

Introduction

If Map 2.0 shows as a gray box without jobs, clear your browser's cache and cookies. Try again or use a different device if needed.

Problem

Map 2.0 through Dispatch appears as a gray box with no jobs visible. This issue was identified as a glitch.

Solution

Workflow Summary

Follow the steps below to solve the issue.

Resolving Map 2.0 errors in chrome and incognito mode

1. Open your web browser.

2. Go to your browser's settings to clear cache and cookies.

3. In Chrome, click on the three dots in the upper right corner, select More tools, then click Clear browsing data.

4. Choose the time range to All time and select the Cookies and other site data and Cached images and files boxes.

5. Click Clear data.

6. Close your browser and reopen it.

7. Try accessing Map 2.0 through Dispatch again.

If the issue persists, open an incognito or private browsing window and log in to your ServiceTitan account:

1. Check if you haven’t accidentally zoomed in too far, try zooming out or hitting the +/- on the map.

2. Check if you have hardware acceleration on by clicking three dots > Settings > System > switch on Use graphics acceleration when available toggle.

3. Check if Map 2.0 displays correctly in the incognito window.

4. If the problem continues, confirm if other users are experiencing the same issue.

5. If only you are affected, repeat the cache and cookies clearing process on a different device, such as a smartphone or tablet.

6. Access ServiceTitan from the new device to see if the issue is resolved.