---
title: "What is causing Dialpad to kick me into off-duty status and how can I fix it?"
slug: "what-is-causing-dialpad-to-kick-me-into-off-duty-status-and-how-can-i-fix-it"
updated: 2026-10-16T02:25:14Z
published: 2026-10-16T02:25:14Z
canonical: "help.servicetitan.com/what-is-causing-dialpad-to-kick-me-into-off-duty-status-and-how-can-i-fix-it"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is causing Dialpad to kick me into off-duty status and how can I fix it?

## Problem

Dialpad changes your status from *Available* to *Off Duty*.

## Solution

If you miss a call, Dialpad marks you *Off Duty* automatically. This issue may also be due to having too many active browser ring-to devices linked to your account.

### Check for missed calls

Check if you missed any calls around the time you went *Off Duty*. Missing calls can change your status to *Off Duty*, so you'll need to manually set your status back to *Available*.

To mark yourself *Available* in Dialpad:

1. Go to your [Dialpad](https://dialpad.com/app) application.
2. Click the Department or Ai Contact Center you are assigned to.
3. Click **Agents** and enable the **Active** toggle next to your name. ![Cursor clicking the Active toggle next to your name](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-causing-dialpad-to-kick-me-into-off-duty-status-and-how-can-i-fix-it-image-1ts5cm4a.jpg?sv=2026-02-06&spr=https&st=2026-11-01T22%3A03%3A51Z&se=2026-11-01T23%3A03%3A51Z&sr=c&sp=r&sig=piwBKz91dEKaMiaIJOjKwt6d50GurIGBIQxLRm8gIAo%3D)

### Remove unnecessary devices

1. Go to your [Dialpad](https://dialpad.com/settings) account.
2. Navigate to **Your Settings > Your Devices**.
3. Review the list of devices. You might see more devices than necessary.
4. Remove all devices except the one you primarily use.
  1. Click **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png?sv=2026-02-06&spr=https&st=2026-11-01T22%3A03%3A51Z&se=2026-11-01T23%3A03%3A51Z&sr=c&sp=r&sig=piwBKz91dEKaMiaIJOjKwt6d50GurIGBIQxLRm8gIAo%3D) **> Delete device from list**. ![Cursor clicking Delete device from list](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-causing-dialpad-to-kick-me-into-off-duty-status-and-how-can-i-fix-it-image-do9ub4e3.jpg?sv=2026-02-06&spr=https&st=2026-11-01T22%3A03%3A51Z&se=2026-11-01T23%3A03%3A51Z&sr=c&sp=r&sig=piwBKz91dEKaMiaIJOjKwt6d50GurIGBIQxLRm8gIAo%3D)
5. After removing the excess devices, log out of Dialpad.
6. Log back into Dialpad. This ensures only the necessary device is active.