What could be the reason why our number appears as Private instead of our name when we call our customers?

Problem

Customers see your number as Private instead of your business name.

Solution

You need to set up your number in ServiceTitan and check your customer's phone settings to see if they have settings that block or hide caller ID information.

Check your number in ServiceTitan

1. Check if your number is correctly set up in your phone system.

2. Make sure it is the number you want your customers to see.

Check the customer's phone settings

1. Ask your customer to check their phone settings. See if they have settings that block or hide caller ID information.

2. Suggest your customer to add your number to their contacts.

Place a test call

1. Test calling a customer who has added your number to their contacts. See if your name shows up correctly.

2. If the problem continues, it might be due to the customer's phone service provider. They need to adjust their settings or contact their provider for help.