--- title: "View Field Pro daily pulse email" slug: "view-field-pro-daily-pulse-email" updated: 2026-10-15T04:09:10Z published: 2026-10-15T04:09:10Z canonical: "help.servicetitan.com/view-field-pro-daily-pulse-email" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # View Field Pro daily pulse email ## Overview The automated Field Pro Daily Email Digest sends a daily summary of your team's activity and performance to your inbox. It highlights key metrics, prioritized follow-ups, coaching flags, and technician-usage insights, with links to review customers and calls. This helps you act on important items without signing in. ![Daily performance metrics including total recordings, win rate, and follow-up opportunities.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-field-pro-daily-pulse-email-image-b1mftvej.png?sv=2026-02-06&spr=https&st=2026-11-01T18%3A47%3A14Z&se=2026-11-01T19%3A47%3A14Z&sr=c&sp=r&sig=U9I%2BAv3wt16WLKQfIsh0rS3THrEbEO%2FzrFqkFYVlYR0%3D) --- ### #### Who uses this feature - Administrators, business owners, and sales managers - Primarily for Residential Service and Replacement business types #### Feature configuration - To get started with Field Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro/field), or reach out to your Customer Success Manager (CSM) or Pro Account Manager (PAM). - If you're an existing Sales Pro customer and want to migrate to Field Pro, please fill out [this form](https://forms.gle/vctEqVSszf5gaBkR9). ## Things to know - Each morning, office employees with Field Pro enabled receive the Field Pro daily email digest. - Each email includes an unsubscribe link at the bottom if you no longer want to receive them. - If you want to stop getting the email, click **Unsubscribe**. If you don't see that option, contact [Technical Support](https://go.servicetitan.com/#/ask) to remove you from the recipient list. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-field-pro-daily-pulse-email-image-5a1tpydn.jpg?sv=2026-02-06&spr=https&st=2026-11-01T18%3A47%3A14Z&se=2026-11-01T19%3A47%3A14Z&sr=c&sp=r&sig=U9I%2BAv3wt16WLKQfIsh0rS3THrEbEO%2FzrFqkFYVlYR0%3D) - You also receive the [Field Pro daily insights email](/roofing/docs/review-field-pro-daily-insights-email). ## Daily Pulse The *Daily Pulse* section summarizes key performance indicators from the previous day's Call Recordings so you can immediately understand your team's overall activity and outcomes. These metrics include: - **Total recordings:** Shows how many calls were captured the previous day. - **% Win rate:** Shows the percentage of the previous day's recorded calls that ended with a successful outcome. - **% of reps recording:** Shows you how many team members recorded at least one call. - **% of reps listening:** Shows how many team members reviewed at least one recording, helping gauge coaching engagement. ![Daily Pulse metrics showing total recordings, win rate, and listening percentages for the team.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-field-pro-daily-pulse-email-image-0mxt4u2n.png?sv=2026-02-06&spr=https&st=2026-11-01T18%3A47%3A14Z&se=2026-11-01T19%3A47%3A14Z&sr=c&sp=r&sig=U9I%2BAv3wt16WLKQfIsh0rS3THrEbEO%2FzrFqkFYVlYR0%3D) ## What to Focus on Today The *What to focus on today* section highlights the highest-value actions you can take right now. - **Review new comments:** A link takes you directly to new discussions in Field Pro so you can stay aligned with your team. - **Follow up with customers likely to buy:** Displays opportunities that scored highly and are most likely to convert. - Click **Seal the deal** to go to Rehash in Field Pro. - Click **View all follow ups** to see every recommended opportunity in Rehash in Field Pro. ![Dashboard showing new comments and follow-up actions for customer deals.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-field-pro-daily-pulse-email-image-t1pyp6wz.png?sv=2026-02-06&spr=https&st=2026-11-01T18%3A47%3A14Z&se=2026-11-01T19%3A47%3A14Z&sr=c&sp=r&sig=U9I%2BAv3wt16WLKQfIsh0rS3THrEbEO%2FzrFqkFYVlYR0%3D) ## Inspire Your Team Recognize standout performance quickly. Each card highlights a technician who excelled in a key skill, such as rapport-building or identifying needs. - Click **Share with team** to celebrate wins and reinforce great behavior. ![Two team members recognized for their achievements with a prominent share button.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-field-pro-daily-pulse-email-image-7catb5w2.png?sv=2026-02-06&spr=https&st=2026-11-01T18%3A47%3A14Z&se=2026-11-01T19%3A47%3A14Z&sr=c&sp=r&sig=U9I%2BAv3wt16WLKQfIsh0rS3THrEbEO%2FzrFqkFYVlYR0%3D) ## Inspect Potential Concerns Identify where coaching is needed. Each card highlights a technician who struggled with a specific skill during a call. - Click **Review** to open the relevant call segment and assess what went wrong. ![Two reviews highlight challenges faced by Eric L. and Henry W. in their tasks.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-field-pro-daily-pulse-email-image-qxsv28it.png?sv=2026-02-06&spr=https&st=2026-11-01T18%3A47%3A14Z&se=2026-11-01T19%3A47%3A14Z&sr=c&sp=r&sig=U9I%2BAv3wt16WLKQfIsh0rS3THrEbEO%2FzrFqkFYVlYR0%3D) ## Insights See how your team used Field Pro overall in the previous day. - **Most recordings:** Lists technicians who captured the most calls. - **Most listening minutes:** Lists those who spent the most time listening to recordings. - Click **View rep usage dashboard** for detailed analytics. ![Insights on rep usage, highlighting top recorders and a dashboard link.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/view-field-pro-daily-pulse-email-image-c8nttm54.png?sv=2026-02-06&spr=https&st=2026-11-01T18%3A47%3A14Z&se=2026-11-01T19%3A47%3A14Z&sr=c&sp=r&sig=U9I%2BAv3wt16WLKQfIsh0rS3THrEbEO%2FzrFqkFYVlYR0%3D) The *Did not record* section shows technicians who recorded zero calls in the previous day. ## Want to learn more? - See [Field Pro overview](/roofing/docs/field-pro-overview) - See [Field Pro](/roofing/docs/field-pro-home) Automatic recording of all inbound and outbound calls logged against the customer record in ServiceTitan. **What it does:** Provides a permanent, searchable audio record for dispute resolution, training, and quality assurance. **Tags:** Phones Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)