---
title: "Vendors not receiving purchase orders sent through ServiceTitan, but they receive them when sent manually"
slug: "vendors-not-receiving-purchase-orders-sent-through-servicetitan"
updated: 2026-10-16T00:28:09Z
published: 2026-10-16T00:28:09Z
canonical: "help.servicetitan.com/vendors-not-receiving-purchase-orders-sent-through-servicetitan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Vendors not receiving purchase orders sent through ServiceTitan, but they receive them when sent manually

## Problem

Vendors are not receiving emails of purchase orders sent through ServiceTitan. However, they receive the orders when sent manually as a downloaded XLS or PDF.

## Solution

### Resolve Vendor PO Delivery Issues

By following these steps, you can identify and resolve the issue causing your vendors not to receive POs.

1. Verify vendor email address

- Confirm the email addresses of your vendors. Make sure they are correct in ServiceTitan.
- Ask your vendors to check if they are using the correct email address to receive POs.

2. Check for email filters or spam

- Ask your vendors to check their email spam or junk folders. Sometimes, emails from new senders get filtered.

3. Add email to the safe sender list

- Suggest that your vendors add the email address [noreply@onservicetiten.com](mailto:noreply@onservicetiten.com) to their email contacts or safe sender list. This can help prevent emails from being marked as spam.

If you continue to experience issues, please contact [Technical Support](http://go.servicetitan.com/ask).