Overview
As a supplier integrating with ServiceTitan, maintaining accurate and consistent item pricing (costs) is essential. ServiceTitan's Full Procurement Integration provides two pricing models: Real-Time Pricing and Standard Pricing (also known as Customer-Specific Pricing, Bulk Cost, or Nightly Cost). This guide helps you validate product price displays in ServiceTitan and explains the syncing process to ensure cost updates are properly reflected for customers.
Who uses this feature
Supply Chain partners, vendors, suppliers
Applies to all business types
Things to know
ServiceTitan offers key endpoints for supplier integrations, including Account, Branch (Default Branch), and Pricing. To learn more about the endpoint configuration, see Full Procurement Integration generic endpoints.
When customizing your API request and response for the Pricing API integration, use our Middleware liquid templates to ensure compatibility with ServiceTitan. To access and display item prices, see Full Procurement Integration generic endpoints - Pricing.
ServiceTitan displays pricing to customers as Cost. ServiceTitan users define pricing as the amount they charge their customers, while vendors provide cost data.
Depending on multiple syncs within the product, cost updates may take 30 minutes to an hour to appear in Pricebook Connect.
Real-Time Pricing and Standard Pricing
ServiceTitan offers two pricing options to meet different business needs. Suppliers must choose the appropriate pricing method based on their business requirements. Here are the key differences between Real-Time Pricing and Standard Pricing in Full Procurement Integration:
Real-Time Pricing:
Allows customers to check prices in real-time when adding them to purchase orders.
Costs for added and mapped items are displayed in Pricebook Connect > Catalog immediately upon search.
Note: Some suppliers offer Real-Time Pricing directly within the catalog view, allowing you to see updated prices while browsing without adding/mapping items. For more details, see View real-time pricing directly in the catalog view.
Standard Pricing:
Syncs once daily for added and mapped items.
Used for estimates, job pricing, and cases where real-time pricing isn't feasible.
To learn more about Real-Time Pricing, see Check real-time availability and pricing of PO items.
Supply chain Standard Pricing workflow overview
ServiceTitan's Standard Pricing workflow consists of several key components. Below are the major steps involved in the process.
Step 1: Account setup
ServiceTitan customers complete the account pairing process in Vendor Integration settings before pricing data can be synced. This is the initial step, and it's essential for establishing the connection between ServiceTitan and the supplier's system. See Set up your account for the Full Procurement Integration for more details.
Step 2: Pricebook setup
After completing the account pairing, customers configure their pricebook by adding or mapping items from the supplier system. They can add new items directly from the vendor's catalog or map/match existing items to those in their Pricebook. This ensures that all relevant products are available for display and use in ServiceTitan.
After you've completed your pricebook setup, assign Primary/Active vendor to all mapped items for efficient restocking.
Step 3: Daily pricing sync and display
ServiceTitan sends a request to your APIs using the template configured in the pricing endpoint for each account that has been integrated. We call your Pricing APIs once daily to retrieve bulk pricing.
Only items that have been mapped or added are included in the sync, ensuring that only relevant data is retrieved.
All nonzero costs retrieved during the daily sync are displayed in the supplier's catalog.
This allows users to see up-to-date pricing information for all applicable items.
Step 4: Pricebook updates
You can Manually update items or enable Auto updates in Pricebook Connect > Updates section.
Manual updates
Go to Pricebook > Pricebook Connect > Updates section.
On the Updates screen, click the Provider dropdown and select the catalog you want to view updates for.
Go to the Materials or Equipment tab.
Select the items you want to update and click Update in Pricebook
Automatic updates
Go to Pricebook > Pricebook Connect > Updates section.
On the Updates screen, click the Provider dropdown and select the catalog you want to view updates for.
Select Auto to view the fields available to automatically dismiss, update, or manually manage every provider catalog.
Select the Auto Update option for each provider's fields that you want to automatically update in your pricebook.
Don't forget to click Save to apply the changes. See Update your pricebook with Pricebook Connect for more information.
Refer to the visual below to have a better understanding of how Pricebook Connect updates affect costing information.
Costs will then be displayed on the Material/Equipment Edit screen in your pricebook. For more, see View synced vendor costs in your pricebook.
Validating catalog item prices as a supplier - FAQFAQ
What process should we follow if we offer tiered pricing?
Vendors who provide tiered or standard pricing should follow these API steps: