---
title: "Use Field Pro as a Technician in ServiceTitan Mobile"
slug: "use-field-pro-as-a-technician-in-servicetitan-mobile"
updated: 2026-10-15T04:09:53Z
published: 2026-10-15T04:09:53Z
canonical: "help.servicetitan.com/use-field-pro-as-a-technician-in-servicetitan-mobile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use Field Pro as a Technician in ServiceTitan Mobile

## Overview

Use Field Pro to record your conversation with customers, starting the minute you arrive at a job.

---

### 

#### Who uses this feature

- Technicians
- Applies primarily to Residential business types

#### Feature configuration

- To get started with Field Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro/field), or reach out to your Customer Success Manager (CSM) or Pro Account Manager (PAM).
- If you're an existing Sales Pro customer and want to migrate to Field Pro, please fill out [this form](https://forms.gle/vctEqVSszf5gaBkR9).

## Things to know

- Before getting started with Field Pro, make sure to review the [legal disclaimer](/roofing/docs/field-pro-legal-disclaimer).
- The recording automatically stops when you pause the job. You need to switch to the Field Pro app and tap **Resume** after you resume working on the job.
- If you are using an IOS device, you can see the recording icon on the top of your screen as a reminder that you are recording.
- The recording does not start until the customer accepts the consent prompt.
- If your recording doesn't start within 30 seconds, you'll see a warning that the call isn't being recorded. Confirm you're logged into Field Pro app, then tap **Start Recording** to try again. ![Recording status indicates the call is not being recorded; instructions for starting recording provided.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-field-pro-as-a-technician-in-servicetitan-mobile-image-jay50t9k.png?sv=2026-02-06&spr=https&st=2026-11-01T18%3A47%3A58Z&se=2026-11-01T19%3A47%3A58Z&sr=c&sp=r&sig=8JqPXOr9IIMoufyGSE3nYfNkYYVv9uLL5S12%2BfMCpjo%3D)

## Record conversations using Field Pro

With Field Pro, ServiceTitan has solved one of the hardest parts of field conversational intelligence: starting the recording at the right time, the minute you arrive at a job.

After you dispatch to the job location, ServiceTitan offers two options to signify that you have arrived at the job location:

- **Auto-Arrive**: When you dispatch and are within 125 meters of the job service location, ServiceTitan mobile app auto-arrives you and changes your status to *Working.* For more, see [Enable or Disable Arrive by GPS](/v1/docs/arrive-by-gps-for-servicetitan-mobile).

> [!NOTE]
> **Note:** Field Pro does not start recording if the device is locked, even if ServiceTitan mobile app auto-arrives you to the job.
- **Manual status change:** You can manually click **Arrived** and change your status to *Working.*

After your status is changed to *Working:*

1. Launch the ServiceTitan mobile app, which switches you to the Field Pro app.
2. *This device is now recording* notice window pops-up and prompts you to inform the homeowner that your conversation is being recorded. ![Recording notification with customer message and options to play or cancel.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-field-pro-as-a-technician-in-servicetitan-mobile-image-0akyoyx1.png?sv=2026-02-06&spr=https&st=2026-11-01T18%3A47%3A58Z&se=2026-11-01T19%3A47%3A58Z&sr=c&sp=r&sig=8JqPXOr9IIMoufyGSE3nYfNkYYVv9uLL5S12%2BfMCpjo%3D)

> [!WARNING]
> **Caution:** Field Pro cannot start recording if you do not launch the ServiceTitan mobile app. Field Pro never starts recording silently in the background while the device is locked. iOS and Android devices also prevent this behavior.
3. Click **Ok** to continue the recording.
4. If your organization is configured to ask for consent, a **Consent Received** notice window pops up.
  1. If the customer grants their consent to record the conversation, click **Yes.**
  2. If the customer does not grant their consent to record the conversation, click **No, cancel recording.** ![Consent notification for recording conversations with options to accept or cancel.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-field-pro-as-a-technician-in-servicetitan-mobile-image-w3c9ah2s.png?sv=2026-02-06&spr=https&st=2026-11-01T18%3A47%3A58Z&se=2026-11-01T19%3A47%3A58Z&sr=c&sp=r&sig=8JqPXOr9IIMoufyGSE3nYfNkYYVv9uLL5S12%2BfMCpjo%3D)
  3. If you click *Yes*, the Field Pro app continues recording the conversation in the background and switches to the ServiceTitan mobile app.
  4. After you finish the job, close out the job, and change the job status to *Completed*, the recording automatically stops and posts the recording.
5. After you complete the job and the recording stops, you can view all of your posted recordings in the *Film Room* and *Posted* tabs.

> [!WARNING]
> **Caution:** The Field Pro app does not stop the recording if the job status is changed to Paused, so you need to manually stop the recording in the Field Pro app and click **Resume** after you start working on the job.

## Recording status

Field Pro will now track recording results based on ServiceTitan opportunities and estimates. The recording result will automatically update based on the opportunity status.

- If an estimate is marked as **Sold** and exceeds the [Sold threshold](/roofing/docs/what-s-a-sold-threshold) of the Job Type on the associated job, the recording result will be marked as **Won** and the sum of the estimate will be applied as the won amount.
- If multiple estimates are marked as **Sold** and exceed the [Sold Threshold](/roofing/docs/what-s-a-sold-threshold) of the Job Type on the associated job, the recording outcome will be marked as **Won** and the sum of all estimates will be applied as the amount.
- If no estimate exists or the [appointment](/roofing/docs/manage-appointments) of the associated job is marked as [No Charge](/roofing/docs/mark-jobs-as-no-charge-or-non-opportunity-by-default), the recording outcome will be marked as **Open**.
- If the opportunity is marked as **Dismissed**, the recording outcome will be Lost.
- The recording status will be marked **Empty** if the recording does not contain audio. This usually happens when the app is force quit, closes unexpectedly, or the device shuts down while recording. ![Job result shows lost status with an empty recording warning message displayed prominently.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-field-pro-as-a-technician-in-servicetitan-mobile-image-wudaz4lj.png?sv=2026-02-06&spr=https&st=2026-11-01T18%3A47%3A58Z&se=2026-11-01T19%3A47%3A58Z&sr=c&sp=r&sig=8JqPXOr9IIMoufyGSE3nYfNkYYVv9uLL5S12%2BfMCpjo%3D) This ensures real-time and accurate tracking aligned with ServiceTitan's sales process.

## Review bookmarks

You can review bookmarks to see the key highlights from your and other technicians' conversation recordings. This helps you review and compare how other technicians handle sales conversations.

1. Go to the **Film Room** tab.
2. Click the recording that you want to review.
3. On the **Summary** tab, a summary is provided by AI based on the conversation between you and the customer.
4. The *Jump To* section shows you bookmarks captured from the conversation with the time stamp. Click the bookmark that you want to jump to. This takes you to the timestamp of the conversation transcript and plays the recording where the keyword was used. ![Transcript insights with timestamps and topics for a conversation session overview.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-field-pro-as-a-technician-in-servicetitan-mobile-image-tszdcqfl.png?sv=2026-02-06&spr=https&st=2026-11-01T18%3A47%3A58Z&se=2026-11-01T19%3A47%3A58Z&sr=c&sp=r&sig=8JqPXOr9IIMoufyGSE3nYfNkYYVv9uLL5S12%2BfMCpjo%3D)

> [!NOTE]
> **Note:** If you want to add a bookmark tag, tap and hold to select the text from the conversation transcript and click **Tap To Flag Bookmark.**

## Add comments on recordings

You can highlight and add a comment to your recording transcript and tag your manager so you can later review the call with your manager.

1. Go to the **Film Room** tab.
2. Click the recording that you want to review.
3. Scroll to the *Transcript* section and tap and hold to select the part of the transcript text you want to add a comment to. The comment window pops up.
4. Write your comment in the *Comment and tag others with @* field, or click the **Microphone** to record your comment. ![A transcript discussing recording consent for applications on iOS devices.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-field-pro-as-a-technician-in-servicetitan-mobile-image-qqcvaoxj.png?sv=2026-02-06&spr=https&st=2026-11-01T18%3A47%3A58Z&se=2026-11-01T19%3A47%3A58Z&sr=c&sp=r&sig=8JqPXOr9IIMoufyGSE3nYfNkYYVv9uLL5S12%2BfMCpjo%3D)
5. Add recipients in the *To* section to assign the comment to them directly.
6. If you want to make the comment private so it only shows to the tagged recipient, click **Private comment.** ![User interface for adding recipients and private comments in ServiceTitan application.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/use-field-pro-as-a-technician-in-servicetitan-mobile-image-lci5vbbn.jpg?sv=2026-02-06&spr=https&st=2026-11-01T18%3A47%3A58Z&se=2026-11-01T19%3A47%3A58Z&sr=c&sp=r&sig=8JqPXOr9IIMoufyGSE3nYfNkYYVv9uLL5S12%2BfMCpjo%3D)

## Review recording insights

Field Pro provides you insights into the conversations that you have with customers that you can review and add comments to analyze with your manager later on.

1. Go to the **Film Room** tab.
2. Click the recording that you want to review.
3. Click the **Insights** tab.
4. On the *Insights* screen, you can see:
  1. **Conversation Time:** This shows the total time of the conversation from the minute you arrive at the job location.
  2. **Speaker Share:** Shows the percentage of how much you spoke during the conversation, as opposed to the customer.
  3. **Pacing:** Shows how fast you spoke during the conversation by showing how many words you spoke per minute.
  4. **Interactivity:** Shows how interactive you are during the conversation.

## Want to learn more?

- See [Use Atlas for equipment information with Field Pro in mobile](/roofing/docs/use-atlas-for-equipment-information-with-field-pro-in-mobile)
- See [Use Atlas for troubleshooting with Field Pro in mobile](/roofing/docs/use-atlas-for-troubleshooting-with-field-pro-in-mobile)
- See [Use Atlas for calculators and diagnostic tests with Field Pro in mobile](/roofing/docs/use-atlas-for-calculators-and-diagnostic-tests-with-field-pro-in-mobile)

Geofence trigger that automatically marks a technician as 'Arrived' when their GPS enters 125m of the job site.

**What it does:** Eliminates manual check-ins and keeps dispatchers informed of tech location in real time.

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The minimum subtotal dollar amount when you consider a job or estimate to be converted. When an invoice subtotal on completed job meets the sold threshold, it's considered a converted job. When an estimate meets the sold threshold, it's considered a closed estimate.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)