What should I do if I’m unable to upload files in ServiceTitan and nothing happens when I try to upload photos or files to a job?

Problem

Office employees are unable to upload files or photos in ServiceTitan; no error messages appear.

Solution

If the issue doesn't occur in another browser, it's likely a problem with your browser cache. Try clearing the cache of your browser.

Try using another browser

1. Check if the issue occurs on all browsers.

2. Try a different browser to see if the problem persists.

Clear the cache of your browser

If the issue is specific to your browser, try clearing the browser cache:

1. Open Google Chrome.

2. At the top click Moreand then select Clear Browsing Data.

3. On the pop-up that opens, click the Advanced tab.

4. Click the Time range dropdown and then select All time.

5. Select Cookies and other site data and Cached images and files.

6. Click Clear data.

7. Open ServiceTitan and try uploading files and photos again to ensure it works.