Thumbtack Leads Integration Home

Use the Thumbtack Leads Integration to manage online requests you receive from Thumbtack directly in ServiceTitan. This helps you efficiently track prospective customer data so you can convert those leads into jobs.

Setup

What you need to get started

To prepare for Thumbtack integration with ServiceTitan:

1. Make sure you have a Thumbtack account at Thumbtack.com/pro. For assistance, see How to log in or contact Thumbtack at https://help.thumbtack.com/contact-thumbtack.        

   Note: If you have questions about the Leads you receive as a Thumbtack Pro, visit Thumbtack's Help Center and What are direct leads, claimable jobs, and opportunities?

2. Make sure your ServiceTitan account is configured for bookings. For assistance, contact ServiceTitan Technical Support.

3. Visit https://marketplace.servicetitan.com/partner/thumbtack and click Get Started to request integration with ServiceTitan.        

   Note: If you have questions about configuring the Thumbtack Leads Integration in your ServiceTitan account, please contact integrations@servicetitan.com

Quick start guide

To set up Thumbtack integration with ServiceTitan:

Thumbtack Leads Integration Setup Step 1:

• Request the Thumbtack Leads Integration

Thumbtack Leads Integration Setup Step 2:

• Review and accept the authorization form

Thumbtack Leads Integration Setup Step 3:

• Authorize the Thumbtack Leads Integration

Thumbtack Leads Integration Setup Step 4:

• Map job types to business units

Thumbtack Leads Integration Setup Step 5:

• Map job types in Marketing Integrations

For more, see Set up the Thumbtack Leads Integration.

Key workflows

Industry best practices

After you set up the Thumbtack Leads Integration, Thumbtack Leads flow in on the ServiceTitan Booking screen. Thumbtack doesn't currently collect the full address for customers who send Direct Leads. Contact these leads to collect their full address and confirm their booking before completing the workflow.

Note: Direct Leads perfectly match your Thumbtack targeting preferences. They come from customers who searched for a pro, saw your profile, and reached out to you. You pay for Direct Leads automatically. You can find these in the Direct Leads section of your Leads tab in Thumbtack. For more, see What are direct leads, claimable jobs, and opportunities? – Thumbtack Help.

Manage the Thumbtack Leads Integration

After you set up the Thumbtack Leads Integration, you can edit the integration details if needed. You can also set up alerts.

• Manage the Thumbtack Leads Integration

Book a job from a Thumbtack Lead

After you set up the Thumbtack Leads Integration and begin receiving requests on the Booking screen, you can start converting those Thumbtack Leads into jobs.

• Book a job from a Thumbtack Lead

FAQ

Check out the top five most frequently asked questions for the Thumbtack Leads Integration:

• Do I need to have Marketing Pro to use the Thumbtack Leads Integration?

• What if our business has more than one Thumbtack account? Can we connect them to one ServiceTitan account?

• Do historical Thumbtack Leads come into ServiceTitan when the integration is activated?

• Does this integration include the customer messaging from the Thumbtack Lead center?

• How can I change the types of jobs I receive from Thumbtack?

For more, see Thumbtack Leads Integration FAQ.

For general questions about the leads you receive as a Thumbtack Leads Pro, visit Thumbtack's Help Center or What are direct leads, claimable jobs, and opportunities?