--- title: "The Resend Survey button isn't working on the Review Requests page" slug: "the-resend-survey-button-isn-t-working-on-the-review-requests-page" updated: 2026-10-16T00:54:55Z published: 2026-10-16T00:54:55Z canonical: "help.servicetitan.com/the-resend-survey-button-isn-t-working-on-the-review-requests-page" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # The Resend Survey button isn't working on the Review Requests page ## Problem The 'Resend Survey' button may not work on the Review Requests page, where nothing happens after clicking 'Resend'. Follow the steps in this article to help troubleshoot and resolve the issue. ## Solution The Review Requests page will show all jobs that were *eligible* to receive a Reputation Management survey request. However, it doesn't necessarily mean that all of the customers listed on the Review Requests page actually received the initial survey or that it's possible to resend each of those surveys. Jobs may appear on the Review Requests page as long as they met the review generation criteria, even if the initial survey wasn't sent out in the first place due to certain conditions. Follow the workflow steps below to troubleshoot the issue. 1. Check for the following: - Did the Bill To customer profile attached to the job have valid contact information at the time the job was completed or whenever the initial review request was triggered? For example, if the reputation survey is an SMS type, did the customer have a valid mobile phone number on file? > **Note**: You can use [https://phonevalidator.com](https://phonevalidator.com) to confirm whether the customer's contact number is a valid mobile number. Only mobile numbers are able to receive SMS texts. > > **Note**: If the customer profile did not have any valid contact information at the time the survey should have been triggered, and the contact information is added afterward, this will NOT retroactively trigger the survey to be sent. - Did the customer profile attached to the job have the Job Notifications toggle enabled for the relevant contact at the time the job was completed or whenever the initial review request was triggered? > **Note**: Reputation Management only considers the Job Notifications toggle on the *customer profile*, not the one on the job page. - Is the survey that appeared to trigger the initial review request still active and in a *Live* status on the Review Generation page? 2. If the answer to any of the above criteria (1a-1c) is No, then it's expected that the review request cannot be manually resent. If any of the above criteria weren't met, then the initial review request would not have been sent to the customer. Even if the issue that prevented the initial survey from being sent is resolved, the manual resend for that job will still not work because there was no sent survey, to begin with, so there's nothing for the system to resend. 3. If the answer to all of the above criteria (1a-1c) is Yes, then reach out to ServiceTitan Support for further assistance. ### Related Content - [Review Requests](/roofing/docs/manage-review-requests) - [Manage Reviews](/roofing/docs/manage-reviews) - [Create SMS surveys in ServiceTitan](/roofing/docs/create-sms-surveys) - [Create email surveys in ServiceTitan](/roofing/docs/create-email-surveys) Automated SMS or email requests sent to customers post-job asking them to leave a review on Google or other platforms. **What it does:** Increases review volume and star ratings — directly impacting organic search rankings and inbound lead flow. **Also called:** Review ask, Post-job review prompt **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Tools for requesting, monitoring, and responding to online reviews across Google, Yelp, and other platforms. **What it does:** Protects and grows a business's online reputation — the primary driver of inbound calls — by automating review requests and responses. **Also called:** Review management, Online reviews **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Targeted text message campaigns sent to customer segments through Marketing Pro. **What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers. **Also called:** Text marketing, SMS marketing **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Text Campaigns