---
title: "The Home Depot Home Services Leads Integration"
slug: "the-home-depot-home-services-leads-integration"
updated: 2026-10-16T00:43:25Z
published: 2026-10-16T00:43:25Z
canonical: "help.servicetitan.com/the-home-depot-home-services-leads-integration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# The Home Depot Home Services Leads Integration

## Overview

Use this Leads Integration to manage [online booking requests](/roofing/docs/manage-bookings-1) you receive from The Home Depot Home Services Program directly in ServiceTitan. This helps you efficiently track prospective customer data so you can convert those Leads into jobs.

---

### 

#### Who uses this feature

- Administrators, Customer Service Representatives (CSRs), Marketing Managers, Operations Managers, Project Managers, and Contractors who receive Leads from The Home Depot [Home Services Program](https://www.homedepot.com/services/c/partnership-overview/1dcd27833):
  - The Home Depot's Home Services Program includes approved providers who partner with local Home Depot stores to complete installations and exclusively generate Leads from inside the store. For more, see [Become a Provider](https://www.homedepot.com/services/c/partnership-overview/1dcd27833).
  - This integration does *not* include Leads from The Home Depot Pro Referral program at this time.
- Primarily for Residential Service & Replacement business types.

#### Feature configuration

- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.
- If you don't see The Home Depot Home Services Leads Integration in your ServiceTitan account, you can request it at [servicetitan.com/partners/thd-leads](https://www.servicetitan.com/partners/thd-leads).
- If you have questions about configuring The Home Depot Home Services Leads Integration in your ServiceTitan account, please contact [integrations@servicetitan.com](mailto:integrations@servicetitan.com).
- If you need help accessing your account at The Home Depot, please contact [leads@servicetitan.com](mailto:leads@servicetitan.com).

## Things to know

- Only *Administrator* or *Owner* roles in ServiceTitan can accept the data agreement and set up the integration.
- If a standard job type has multiple custom job types or business unit mappings, the job type and business units won't pre-populate in the Lead.
- Setup for this leads integration is not available in Enterprise Hub accounts.

## Set up the The Home Depot Home Services Leads Integration

Complete the following steps to ensure The Home Depot Home Services Leads Integration is appropriately set up for all accounts and locations with your ServiceTitan account:

- Step 1: Request the integration
- Step 2: Review and accept the authorization form
- Step 3: Authorize the integration
- Step 4: Map job types to business units
- Step 5: Map job types in Marketing Integrations

### Step 1: Request the integration

To get the integration added to your ServiceTitan account, send our integrations team a request:

1. Go to [https://marketplace.servicetitan.com/partner/the-home-depot](https://marketplace.servicetitan.com/partner/the-home-depot).
2. On the page that opens, click **Get Started**.
3. On the *Learn More* pop-up that opens, enter the following details:
  - **Name**
  - **Company**
  - **Email**
  - **Phone Number**
  - **Number of employees**
  - Whether you're an existing ServiceTitan customer: **Yes** or **No**
  - Any additional questions you might have
4. When finished, click **Agree and Submit**.

After you submit your request, a specialist from our integrations team will email you when the integration is ready to be set up in your account.

### Step 2: Review and accept the authorization form

To review and accept the authorization form:

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A29Z&se=2026-11-01T20%3A51%3A29Z&sr=c&sp=r&sig=joFwlVDkwzvrJovo7cQd0rtC3SIrFrSmFHCaYit%2BFpI%3D) .
2. In the side panel, click **Integrations > Marketing Integrations**.
3. On the *Marketing Integrations* screen that opens, click **Configure** next to The Home Depot Home Services Leads Integration. ![Marketing integrations section showing Google Local Services and Home Depot options with configure buttons.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/the-home-depot-home-services-leads-integration-image-rle39e7e.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A29Z&se=2026-11-01T20%3A51%3A29Z&sr=c&sp=r&sig=joFwlVDkwzvrJovo7cQd0rtC3SIrFrSmFHCaYit%2BFpI%3D)
4. On the setup screen that opens, go to the *API Data Authorization* section and read through the authorization form. When finished, select that you've read the terms and click **Agree**. ![ServiceTitan API authorization form with agreement checkbox and download option highlighted.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/the-home-depot-home-services-leads-integration-image-99gkfltr.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A29Z&se=2026-11-01T20%3A51%3A29Z&sr=c&sp=r&sig=joFwlVDkwzvrJovo7cQd0rtC3SIrFrSmFHCaYit%2BFpI%3D)

> [!TIP]
> **Tip:** Click **Download PDF** to download the agreement for future reference. Another way to view the agreement in the future is to click **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A29Z&se=2026-11-01T20%3A51%3A29Z&sr=c&sp=r&sig=joFwlVDkwzvrJovo7cQd0rtC3SIrFrSmFHCaYit%2BFpI%3D) from The Home Depot Leads Integration screen and select **View Agreement**.
5. When finished, click **Close**.

![The Home Depot booking page with a highlighted button to view the agreement.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/the-home-depot-home-services-leads-integration-image-9e79pwk5.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A29Z&se=2026-11-01T20%3A51%3A29Z&sr=c&sp=r&sig=joFwlVDkwzvrJovo7cQd0rtC3SIrFrSmFHCaYit%2BFpI%3D)

> [!NOTE]
> **Note:** Only Administrators and Owners can accept the authorization form.

### Step 3: Authorize the integration

After you accept the *Authorization For*m, connect your Home Depot account to ServiceTitan. You're prompted to log in and permit the connection from *The Home Depot* Integration screen.

To authorize The Home Depot Home Services Leads Integration:

1. Click **Sign in with The Home Depot**. ![Authorization screen for connecting The Home Depot to ServiceTitan for booking requests.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/the-home-depot-home-services-leads-integration-image-n4hytcrj.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A29Z&se=2026-11-01T20%3A51%3A29Z&sr=c&sp=r&sig=joFwlVDkwzvrJovo7cQd0rtC3SIrFrSmFHCaYit%2BFpI%3D)
2. In *The Home Depot* account login window, enter the information to log in.
3. When finished, click **Continue**.
4. Go back to ServiceTitan to finish pairing.

> [!NOTE]
> **Note:** After you connect your account with The Home Depot, you'll get information from The Home Depot about the accounts and profiles included in the integration.
5. After your account is connected, you can assign business units (BUs) to this account:
  - If you have profiles set up, select BUs for each profile. This helps us communicate efficiently with The Home Depot to receive and post the correct Leads on your *Booking* screen. ![User selects HVAC options in a business unit authorization interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/the-home-depot-home-services-leads-integration-image-ntg6l2tk.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A29Z&se=2026-11-01T20%3A51%3A29Z&sr=c&sp=r&sig=joFwlVDkwzvrJovo7cQd0rtC3SIrFrSmFHCaYit%2BFpI%3D)
  - If you don't have profiles set up, or if you have more than one account, select the BUs you want to associate with the account.
6. (Optional) Click **Add Account** to create another account. ![User interface showing account addition with highlighted 'Add Account' button.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/the-home-depot-home-services-leads-integration-image-38dpzmjf.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A29Z&se=2026-11-01T20%3A51%3A29Z&sr=c&sp=r&sig=joFwlVDkwzvrJovo7cQd0rtC3SIrFrSmFHCaYit%2BFpI%3D)
7. When finished, click **Save**. This takes you to Step 3: Map Job Types.

### Step 4: Map job types to business units

After authorizing The Home Depot Home Services Leads Integration, configure the Integration by setting the default Job Type mapping. This helps you save time when you begin using the Integration. Additionally, mapping job types helps us receive and post the leads correctly for you on the *Call Booking* screen and Dispatch Board.

Under each vertical that applies to your business (HVAC, Plumbing, Electrical, and more), map your job types to ServiceTitan standard job types. Then, use the business units (BUs) that service these job types.

After this step is completed, The Home Depot Home Services Leads Integration launches and you begin receiving Leads.

> [!NOTE]
> **Note:** You need to do this once and the job type mapping is leveraged for future integrations as well. If you already completed mapping your job types to the standard job types, you don't need to do this again. For example, if you're already using the Google Local Services Integration, you don't need to complete this step as you have already completed it.

To map job types to business units:

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A29Z&se=2026-11-01T20%3A51%3A29Z&sr=c&sp=r&sig=joFwlVDkwzvrJovo7cQd0rtC3SIrFrSmFHCaYit%2BFpI%3D).
2. In the side panel, click **Integrations >** **Marketing Integrations**.
3. Click **Configure** next to The Home Depot Home Services Leads Integration.
4. On *The* *Home Depot* Integration screen that opens, click **Job Types.**
5. On the *Job Types* pop-up that opens, click **Go To Job Type Mapping** to go and map job types. ![Instructions for mapping job types in ServiceTitan integration setup process.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/the-home-depot-home-services-leads-integration-image-j5ofi2qr.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A29Z&se=2026-11-01T20%3A51%3A29Z&sr=c&sp=r&sig=joFwlVDkwzvrJovo7cQd0rtC3SIrFrSmFHCaYit%2BFpI%3D)
6. On the *Job Type Mapping* screen that opens, map the *Standard Job Types* to your job types and business units. For more, see [Map Job Types](/roofing/docs/map-job-types).
7. When finished, click **Save Changes**.
8. Click **Return to Integration Setup**. On *The* *Home Depot* Integration screen, you can find the job types and the BUs that are part of this Leads Integration.
9. Review the job type mapping. When finished, click **Finish** to complete the integration setup.

### Step 5: Map job types in Marketing Integrations

To enable or disable job types configured in global *Job Type Mapping*:

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A29Z&se=2026-11-01T20%3A51%3A29Z&sr=c&sp=r&sig=joFwlVDkwzvrJovo7cQd0rtC3SIrFrSmFHCaYit%2BFpI%3D)**.**
2. In the side panel, click **Integrations > Marketing Integrations.**
3. Click **Configure** next to The Home Depot Home Services Leads Integration. ![Marketing integrations section showing Google Local Services and Home Depot options with configure buttons.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/the-home-depot-home-services-leads-integration-image-can3d87q.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A29Z&se=2026-11-01T20%3A51%3A29Z&sr=c&sp=r&sig=joFwlVDkwzvrJovo7cQd0rtC3SIrFrSmFHCaYit%2BFpI%3D)
4. On *The* *Home Depot* Integration screen, click **Job Types**.
5. All *Job Types* are active by default. If you want to disable a job type, click the **Enabled** toggle. ![Settings for HVAC job types including AC maintenance and thermostat repair options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/the-home-depot-home-services-leads-integration-image-fv1wsjtu.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A29Z&se=2026-11-01T20%3A51%3A29Z&sr=c&sp=r&sig=joFwlVDkwzvrJovo7cQd0rtC3SIrFrSmFHCaYit%2BFpI%3D)
6. When finished, click **Save**. The Home Depot Home Services Leads Integration is set up and ready to receive booking requests in ServiceTitan.

> [!NOTE]
> **Note:** You can disable The Home Depot Home Services Leads Integration temporarily by turning off the **Enabled** toggle.

![The Home Depot integration settings showing enabled status and connected accounts.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/the-home-depot-home-services-leads-integration-image-ssvqayqm.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A29Z&se=2026-11-01T20%3A51%3A29Z&sr=c&sp=r&sig=joFwlVDkwzvrJovo7cQd0rtC3SIrFrSmFHCaYit%2BFpI%3D)

> [!TIP]
> **Tip:** To resume configuration at any stage, click **Finish Editing** next to The Home Depot Home Services Leads Integration.

![The Home Depot logo with a button to finish editing booking requests.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/the-home-depot-home-services-leads-integration-image-fq8bu59p.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A29Z&se=2026-11-01T20%3A51%3A29Z&sr=c&sp=r&sig=joFwlVDkwzvrJovo7cQd0rtC3SIrFrSmFHCaYit%2BFpI%3D)

## Edit integration with The Home Depot

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A29Z&se=2026-11-01T20%3A51%3A29Z&sr=c&sp=r&sig=joFwlVDkwzvrJovo7cQd0rtC3SIrFrSmFHCaYit%2BFpI%3D).
2. In the side panel, go to **Integrations > Marketing Integrations**.
3. Click **Edit** next to the integration you want to update. ![Home Depot logo with an edit button for booking requests feature.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/the-home-depot-home-services-leads-integration-image-rgvbwwf6.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A29Z&se=2026-11-01T20%3A51%3A29Z&sr=c&sp=r&sig=joFwlVDkwzvrJovo7cQd0rtC3SIrFrSmFHCaYit%2BFpI%3D)
4. Edit integration details as needed.
5. When finished, click **Save**.

## Book a job from a Lead

You can book a job for a Lead you received online from the Home Depot webpage or in-store through the Home Depot Call center from the *Calls* screen:

1. Go to the navigation bar and click **Calls** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-local-phone.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A29Z&se=2026-11-01T20%3A51%3A29Z&sr=c&sp=r&sig=joFwlVDkwzvrJovo7cQd0rtC3SIrFrSmFHCaYit%2BFpI%3D).
2. In the side menu, click **Bookings**.
3. Select the Lead you want to book.

> [!NOTE]
> **Note:** On the Lead booking card, you can view the customer's contact information, Leads submitted and scheduled dates, extra details provided by The Home Depot, and the Leads' Integration and logo.

![List of bookings with details for The Home Depot and Leads Integration.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/the-home-depot-home-services-leads-integration-image-47mvhtiw.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A29Z&se=2026-11-01T20%3A51%3A29Z&sr=c&sp=r&sig=joFwlVDkwzvrJovo7cQd0rtC3SIrFrSmFHCaYit%2BFpI%3D)
4. Review Lead details and click **Accept**.
5. [Enter job details](/roofing/docs/enter-job-details) to complete booking the job.

> [!NOTE]
> **Note:** The marketing campaign The Home Depot is selected by default.

## Alerts

Service providers for The Home Depot can set up [Alerts](/roofing/docs/use-alerts) to get an email when a booking is received, dismissed, and so on.

Alerts in ServiceTitan are used to notify office employees and technicians when changes occur.

![Interface for adding an alert with options for type, delivery method, and recipients.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/the-home-depot-home-services-leads-integration-image-gmcjo9xs.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A29Z&se=2026-11-01T20%3A51%3A29Z&sr=c&sp=r&sig=joFwlVDkwzvrJovo7cQd0rtC3SIrFrSmFHCaYit%2BFpI%3D)

> [!NOTE]
> **Note:** For additional details, see [Use alerts](/roofing/docs/use-alerts).

## Want to learn more?

- See [Map Job Types](/roofing/docs/map-job-types)
- See [Manage bookings](/roofing/docs/manage-bookings-1)
- See [Use alerts](/roofing/docs/use-alerts)
- See [Trane and American Standard Phone call leads integration](/v1/docs/trane-and-american-standard-phone-call-leads-integration)

The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout.

**What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments.

**Also called:** Schedule board, Dispatch view

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The process of how ServiceTitan connects directly to the supplier and validates user accounts.

[Learn more →](https://help.servicetitan.com/docs/procure-to-pay-p2p-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

A customer calls in who intends to hire someone (the lasts over 60 seconds). This is a call lead. What this triggers in ServiceTitan The call is classified as a lead. On the dashboard, the call lead appears as a Lead under Call Metrics.

[Learn more →](https://help.servicetitan.com/docs/understanding-calls-vocab) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)