Tax Added to Invoice But No Service Was Performed

Problem

You want to know how tax was added on the invoice when no service was performed. You also want to remove the tax.

Solution

1. Find and select the job in question.

2. On the job record, scroll down to the History section and check if there is any tax added to the invoice.

If tax was manually added to the invoice and you want to remove that tax:

1. Go to the associated invoice.

2. On the invoice screen, select Update invoice details.

3. On the Update Invoice Details screen that opens, in the Tax field, edit the amount to 0.00.

4. Click Save.

If the invoice is exported, add an adjustment with a negative task and the same amount as the tax amount you want to remove.

If you have any additional questions or concerns, contact Technical Support.

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