--- title: "Set up the Thumbtack Leads Integration" slug: "set-up-the-thumbtack-leads-integration" updated: 2026-10-16T00:44:05Z published: 2026-10-16T00:44:05Z canonical: "help.servicetitan.com/set-up-the-thumbtack-leads-integration" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Set up the Thumbtack Leads Integration ## Overview As a Thumbtack Pro, complete the following steps to ensure the Thumbtack Leads Integration is properly set up for all accounts and locations with your ServiceTitan account. --- ### #### Who uses this feature - Administrators, Customer Service Representatives (CSRs), Marketing Managers, Operations Managers, Project Managers, and anyone who receives Leads from Thumbtack. - Primarily for Residential Service & Replacement business types. #### Feature configuration - If you don't see the Thumbtack Leads Integration in your ServiceTitan account, you can request it at [https://marketplace.servicetitan.com/partner/thumbtack](https://marketplace.servicetitan.com/partner/thumbtack). - If you have questions about configuring the Thumbtack Leads Integration in your ServiceTitan account, please contact [integrations@servicetitan.com](mailto:integrations@servicetitan.com). - If you need help accessing your Thumbtack account, go to [Thumbtack.com/pro](https://www.thumbtack.com/pro) and enter your email address and password. If you still can't access your account, reset your password or go to [How to log in](https://help.thumbtack.com/article/logging-in-to-my-account) for further support. - If you have questions about the Leads you receive as a Thumbtack Pro, visit [Thumbtack's Help Center](https://help.thumbtack.com/) and [What are direct leads, claimable jobs, and opportunities?](https://help.thumbtack.com/article/types-of-leads). For further support, please contact Thumbtack at [https://help.thumbtack.com/contact-thumbtack](https://help.thumbtack.com/contact-thumbtack). ## Things to know - After you set up the integration, Thumbtack Leads flow in with your other online bookings on the ServiceTitan *Booking* screen. - **Direct Leads:** These Leads perfectly match your Thumbtack targeting preferences. They come from customers who searched for a pro, saw your profile, and reached out to you. You pay for direct Leads automatically. You can find these in the *Direct Leads* section of your *Leads* tab. > [!NOTE] > **Note:** Thumbtack doesn't currently collect the full address for customers who send Direct Leads, only for customers using the Thumbtack Instant Book feature. You'll need to contact customers to collect their full address and confirm their booking request before completing the workflow. - Depending on your account configuration, you might see different types of requests on the *Bookings* screen in addition to Thumbtack Leads. For more, see the [Understand the different booking types section](/roofing/docs/manage-bookings-1#understand-the-different-booking-types) of [Manage bookings](/roofing/docs/manage-bookings-1). - Pros are what Thumbtack calls contractors. For ServiceTitan customers interested in becoming Thumbtack pros, visit the [Thumbtack partnership landing page](https://www.thumbtack.com/pro?coBrand=servicetitan&utm_medium=partnership&utm_source=spa-servicetitan) to sign up for Thumbtack. - Only *Administrator* or *Owner* roles in ServiceTitan can accept the data agreement and set up the integration. - If a standard job type has multiple custom job types or business unit mappings, the job type and business units won't pre-populate in the Lead. - Setup for this leads integration is not available in Enterprise Hub accounts. ## Set up the leads integration with Thumbtack Setup includes the following steps: - [Step 1: Request the Thumbtack Leads Integration](/roofing/docs/set-up-the-thumbtack-leads-integration#step-1-request-the-thumbtack-leads-integration) - [Step 2: Review and accept the authorization form](/roofing/docs/set-up-the-thumbtack-leads-integration#step-2-review-and-accept-the-authorization-form) - [Step 3: Authorize the Thumbtack Leads Integration](/roofing/docs/set-up-the-thumbtack-leads-integration#step-3-authorize-the-thumbtack-leads-integration) - [Step 4: Map job types to business units](/roofing/docs/set-up-the-thumbtack-leads-integration#step-4-map-job-types-to-business-units) - [Step 5: Map job types in Marketing Integrations](/roofing/docs/set-up-the-thumbtack-leads-integration#step-5-map-job-types-in-marketing-integrations) ### Step 1: Request the Thumbtack Leads Integration To get the Thumbtack Leads Integration added to your ServiceTitan account, send our integrations team a request: 1. Go to [https://marketplace.servicetitan.com/partner/thumbtack](https://marketplace.servicetitan.com/partner/thumbtack) 2. On the *Thumbtack* page that opens, click **Get Started**. 3. On the *Learn More* pop-up that opens, enter the following details: - **Name** - **Company** - **Email** - **Phone number** - **Number of employees** - Whether you're an existing ServiceTitan customer: **Yes** or **No** - Any additional questions you might have 4. When finished, click **Agree and Submit**. After you submit your request, a specialist from our integrations team will email you when the integration is ready to be set up in your account. ### Step 2: Review and accept the authorization form After you've requested the Thumbtack Leads Integration [here](https://marketplace.servicetitan.com/partner/thumbtack) and it's been added to your account, you're ready to accept the authorization form and start setting it up. > [!NOTE] > **Note:** Only administrators and owners can view and accept the authorization form. To review and accept the authorization form: 1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A50%3A49Z&se=2026-11-01T20%3A50%3A49Z&sr=c&sp=r&sig=Gxw2JeodhspPdCwfJhUW03S6mmjB9AqokMtV25MoSxU%3D). 2. In the side panel, go to **Integrations > Marketing Integrations**. 3. On the *Marketing Integrations* screen that opens, click **Configure** next to the Thumbtack Leads Integration. ![Configuration option for Thumbtack integration in marketing settings interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-the-thumbtack-leads-integration-image-0rnp68lj.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A50%3A49Z&se=2026-11-01T20%3A50%3A49Z&sr=c&sp=r&sig=Gxw2JeodhspPdCwfJhUW03S6mmjB9AqokMtV25MoSxU%3D) 4. On the setup screen that opens, go to the *API Data Authorization* section and read through the authorization form. When finished, select that you've read the terms and click **Agree**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-the-thumbtack-leads-integration-image-93fc9lrh.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A50%3A49Z&se=2026-11-01T20%3A50%3A49Z&sr=c&sp=r&sig=Gxw2JeodhspPdCwfJhUW03S6mmjB9AqokMtV25MoSxU%3D) > [!TIP] > **Tip:** Click **Download PDF** to download the agreement for future reference. Another way to view the agreement in the future is to click **More ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-the-thumbtack-leads-integration-image-zrru5r62.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A50%3A49Z&se=2026-11-01T20%3A50%3A49Z&sr=c&sp=r&sig=Gxw2JeodhspPdCwfJhUW03S6mmjB9AqokMtV25MoSxU%3D)** from the Thumbtack Leads Integration screen and then click **View Agreement**. ![User interface showing Thumbtack integration with a highlighted 'View Agreement' button.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-the-thumbtack-leads-integration-image-kvi9v3xj.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A50%3A49Z&se=2026-11-01T20%3A50%3A49Z&sr=c&sp=r&sig=Gxw2JeodhspPdCwfJhUW03S6mmjB9AqokMtV25MoSxU%3D) 5. When finished, click **Close**. > [!NOTE] > **Note:** The agreement only appears the first time the Thumbtack integration is enabled. After you accept the form, you will not see the agreement pop-up again. However, you can still view the agreement by clicking **More** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A50%3A49Z&se=2026-11-01T20%3A50%3A49Z&sr=c&sp=r&sig=Gxw2JeodhspPdCwfJhUW03S6mmjB9AqokMtV25MoSxU%3D)**> View Agreement** on the Thumbtack Integration screen. ![Thumbtack integration settings showing authorization and job types with a view agreement option.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-the-thumbtack-leads-integration-image-9269mvj0.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A50%3A49Z&se=2026-11-01T20%3A50%3A49Z&sr=c&sp=r&sig=Gxw2JeodhspPdCwfJhUW03S6mmjB9AqokMtV25MoSxU%3D) ### Step 3: Authorize the Thumbtack Leads Integration After you accept the authorization form, connect your Thumbtack account to ServiceTitan. You're prompted to sign in and permit the connection on the *Thumbtack Leads Integration* screen: 1. Click **Sign in with Thumbtack**. ![Connect Thumbtack to ServiceTitan for instant booking requests using the button below.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-the-thumbtack-leads-integration-image-34vgxml1.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A50%3A49Z&se=2026-11-01T20%3A50%3A49Z&sr=c&sp=r&sig=Gxw2JeodhspPdCwfJhUW03S6mmjB9AqokMtV25MoSxU%3D) 2. On the window that opens, sign in to your Thumbtack account. ![Login screen with fields for email and password, plus social media login options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-the-thumbtack-leads-integration-image-yjj0baqs.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A50%3A49Z&se=2026-11-01T20%3A50%3A49Z&sr=c&sp=r&sig=Gxw2JeodhspPdCwfJhUW03S6mmjB9AqokMtV25MoSxU%3D) 3. After connecting your Thumbtack account to ServiceTitan, click **Continue**. 4. Go back to ServiceTitan to finish pairing. > [!NOTE] > **Note:** After you connect your ServiceTitan account with Thumbtack, you receive information from Thumbtack about the accounts and profiles included in the integration. 5. After your account is connected, you can assign business units (BUs) to this account: - If you have profiles set up, select BUs for each profile. This helps ServiceTitan communicate efficiently with Thumbtack to receive and post the correct Leads on your *Booking* screen. ![Authorization interface showing selected HVAC services for a customer profile.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-the-thumbtack-leads-integration-image-x6ml4mwm.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A50%3A49Z&se=2026-11-01T20%3A50%3A49Z&sr=c&sp=r&sig=Gxw2JeodhspPdCwfJhUW03S6mmjB9AqokMtV25MoSxU%3D) - If you don't have profiles set up, or if you have more than one account, select the BUs you want to associate with the account. 6. (Optional) Click **Add Account** to connect another account. ![User interface showing account details with an option to add a new account.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-the-thumbtack-leads-integration-image-jx0rba1x.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A50%3A49Z&se=2026-11-01T20%3A50%3A49Z&sr=c&sp=r&sig=Gxw2JeodhspPdCwfJhUW03S6mmjB9AqokMtV25MoSxU%3D) 7. When finished, click **Save**. ### Step 4: Map job types to business units After authorizing the Thumbtack Leads Integration, configure it by setting the default Job Type mapping. This saves you time when you begin using the integration. Additionally, mapping job types helps ServiceTitan receive and post the Leads correctly for you on the *Booking* screen and Dispatch Board. Under each vertical that applies to your business (HVAC, Plumbing, Electrical, and more), map your job types to ServiceTitan standard job types. Then, use the business units (BUs) that service these job types. After this step is complete, the Thumbtack Leads Integration launches and you begin receiving Leads. > [!NOTE] > **Note:** You only need to do this once and the job type mapping is leveraged for future integrations as well. If you mapped your job types to the standard job types, you don't need to do this again. For example, if you're already using the Google Local Services Integration, you don't need to complete this step as you've already completed it. To map job types to business units: 1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A50%3A49Z&se=2026-11-01T20%3A50%3A49Z&sr=c&sp=r&sig=Gxw2JeodhspPdCwfJhUW03S6mmjB9AqokMtV25MoSxU%3D). 2. In the side panel, go to **Integrations >** **Marketing Integrations**. 3. Click **Configure** next to the Thumbtack Leads Integration. 4. On the *Thumbtack Leads Integration* screen that opens, click **Job Types**. 5. On the *Job Types* pop-up that opens, click **Go To Job Type Mapping**. ![Instructions for mapping job types in ServiceTitan integration setup process.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-the-thumbtack-leads-integration-image-vwt63z9p.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A50%3A49Z&se=2026-11-01T20%3A50%3A49Z&sr=c&sp=r&sig=Gxw2JeodhspPdCwfJhUW03S6mmjB9AqokMtV25MoSxU%3D) 6. On the *Job Type Mapping* screen that opens, map the *Standard Job Types* to your job types and business units. For more, see [Map Job Types](/roofing/docs/map-job-types). 7. When finished, click **Save Changes**. 8. Click **Return to Integration Setup**. 9. On the *Thumbtack Leads Integration* screen that opens, you can find the job types and the BUs that are part of the Leads Integration. Review the job type mapping. 10. When finished, click **Finish**. ### Step 5: Map job types in Marketing Integrations To enable or disable job types configured in global Job Type Mapping: 1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A50%3A49Z&se=2026-11-01T20%3A50%3A49Z&sr=c&sp=r&sig=Gxw2JeodhspPdCwfJhUW03S6mmjB9AqokMtV25MoSxU%3D). 2. In the side panel, go to **Integrations > Marketing Integrations**. 3. Click **Configure** next to the Thumbtack Leads Integration. ![Configuration option for Thumbtack leads in marketing integrations section.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-the-thumbtack-leads-integration-image-3gzblzhb.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A50%3A49Z&se=2026-11-01T20%3A50%3A49Z&sr=c&sp=r&sig=Gxw2JeodhspPdCwfJhUW03S6mmjB9AqokMtV25MoSxU%3D) 4. On the *Thumbtack Leads Integration* screen that opens, click **Job Types**. 5. Expand a trade to see more details. All Job Types are active by default. If you want to disable a job type, turn off the **Enabled** toggle. ![HVAC job types including AC maintenance and thermostat repair options are displayed.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-the-thumbtack-leads-integration-image-wdgpzmuw.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A50%3A49Z&se=2026-11-01T20%3A50%3A49Z&sr=c&sp=r&sig=Gxw2JeodhspPdCwfJhUW03S6mmjB9AqokMtV25MoSxU%3D) 6. When finished, click **Save**. Your Thumbtack Leads Integration is set up and ready to receive requests on the *Booking* screen ServiceTitan. > [!NOTE] > **Note:** You can disable the Thumbtack Leads Integration temporarily by turning off the **Enabled** toggle. > [!TIP] > **Tip:** To resume configuration at any stage, click **Finish Editing** next to the Thumbtack Leads Integration. ![Thumbtack logo with a button to finish editing profile and get leads.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-the-thumbtack-leads-integration-image-p3d0fy82.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A50%3A49Z&se=2026-11-01T20%3A50%3A49Z&sr=c&sp=r&sig=Gxw2JeodhspPdCwfJhUW03S6mmjB9AqokMtV25MoSxU%3D) ## Want to learn more? - See [Map Job Types](/roofing/docs/map-job-types) - See [Manage bookings](/roofing/docs/manage-bookings-1) - See [Use alerts](/roofing/docs/use-alerts) - See [Trane and American Standard Phone call leads integration](/v1/docs/trane-and-american-standard-phone-call-leads-integration) The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout. **What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments. **Also called:** Schedule board, Dispatch view **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The process of how ServiceTitan connects directly to the supplier and validates user accounts. [Learn more →](https://help.servicetitan.com/docs/procure-to-pay-p2p-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A customer calls in who intends to hire someone (the lasts over 60 seconds). This is a call lead. What this triggers in ServiceTitan The call is classified as a lead. On the dashboard, the call lead appears as a Lead under Call Metrics. [Learn more →](https://help.servicetitan.com/docs/understanding-calls-vocab) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)