Send and receive a fax

Overview

With Phones Pro, you can send and receive a fax.

Things to know

• You can add a fax number from a call center, main line, or a department. Please contact your administrator to add a fax number to your account.

• When you send a fax, dial one before your number.

Open call settings

1. Go to the top toolbar bar and click Phones Pro to open the embedded dialer.        

   Note: If you don't have the embedded dialer enabled, sign in to your Dialpad account and skip to step four.

2. In the Phones Pro embedded dialer, click the Wrench icon. 
   Phone Preferences opens.

3. Click View Dialpad Settings. Your Dialpad profile opens in a new tab.

4. In Dialpad, click Launch Dialpad.

Send a fax

1. In Dialpad, click and select Send a fax. 

2. Search the recipient's name or enter their number. 

3. To upload a file from your computer, click Upload a file to send a fax.        

   Note: The supported file should be less than 10MB.

   The selected file is automatically sent as a fax. When it is successfully sent, the status will change from Pending to Success.

You can view the fax files in your fax department.

Delete a fax file

Click and select Delete.

Receive a fax

You get an incoming message notification when someone sends you a fax file.

To view the received fax file:

1. In Dialpad, go to your fax department > Faxes. 

2. Click Download fax. 

Disable fax notifications

You can stop receiving email notifications for the fax files you receive.

To do that:

1. In Dialpad settings, go to Your Settings > Call Handling & Voicemails.

2. Uncheck the Receive email notifications for new faxes option.

Want to learn more?

• See Set call center hours