---
title: "Onboarding guide: Supply Chain Integration for ServiceTitan Roofing Customers"
slug: "onboarding-guide-supply-chain-integration-for-servicetitan-roofing-customers"
updated: 2026-10-16T02:45:04Z
published: 2026-10-16T02:45:04Z
canonical: "help.servicetitan.com/onboarding-guide-supply-chain-integration-for-servicetitan-roofing-customers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Onboarding guide: Supply Chain Integration for ServiceTitan Roofing Customers

## Overview

Activate your supplier integration, set up your pricebook, and optimize purchase order management through efficient supply chain workflows.

---

### 

#### Who uses this feature

- Office employees, managers, owners, administrators, and purchasing managers
- Applies to all business types

## Step 1: Map your ServiceTitan account with your supplier accounts

After requesting an integration with one of our procurement suppliers and having it configured for your account, log in to ServiceTitan to [activate the integration](/roofing/docs/set-up-your-account-for-the-full-procurement-integration).

1. Go to the top toolbar and click **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D).
2. In the side panel, click **Integrations > Vendor Integrations.**
3. In the *Vendor Integrations* screen that opens, click **Full Procurement**. ![User interface showing vendor integrations with an activated procurement option highlighted.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-menw8cob.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)
4. Select your supplier and follow the steps on the *Integration Setup* screen.

> [!WARNING]
> **Caution:** The Add Account screen may vary depending on the supplier you select. You need your supplier account or login information.

### Integration Setup

From the integration setup screen, you can map the supplier integration to ServiceTitan in three simple steps.

**Step 1 - Link Vendors**

1. Select and link a *Replenishment vendor* for integration. ![Integration setup screen for linking vendors with options for electronic delivery.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-un20l476.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D) Vendors can only be linked if they're replenishment vendors and not used in any other active integrations. Filter results using the **Show only replenishment vendors** toggle or set vendors as replenishment in settings. For more, see [Set up vendors](/roofing/docs/set-up-vendors).
2. Review the information and click **Next**.

**Step 2 - Verify Supplier Account Number**

Enter your supplier credentials or, if applicable, select your preferred supplier account if you are already logged in. Keep in mind that this step might vary depending on the supplier integration you are setting up.

**Step 3 - Map Account**

1. Click **Manage Accounts** to select supplier branches to map to your ServiceTitan business units. ![Integration setup screen showing steps to link vendors and manage accounts.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-9rxhb48r.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)
2. On the *Manage accounts* pop-up that opens, select the accounts you want to pull costs from Pricebook, then click **Save**. ![Manage accounts interface with options to select accounts for Pricebook costs.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-ivtd9yi1.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)
3. For each account, assign the appropriate Business Units.

> [!TIP]
> **Tip:** Use the search box to find a specific branch.
4. Select a **Primary** account as the default for purchases.

> [!NOTE]
> **Note:** ServiceTitan uses the primary account for customer-specific costs, catalog filtering based on branch availability and pre-populating PO fields; other accounts used in mapping will contribute to only customer-specific costs.
5. When finished, click **Activate**.

Activating the vendor integration stores the mapping between ServiceTitan and your supplier.

This mapping also determines the item costs in estimates. When the Business Unit is selected, ServiceTitan uses the mapping to apply region-specific pricing. As a result, estimates reflect the pricing from the specific vendor store branch linked to the business unit, which is especially useful for businesses operating across multiple regions.

> [!NOTE]
> **Note:** If you have multiple accounts depending on your supplier, you may be able to complete account mapping for multiple accounts. Please check out the [Multiple Accounts](/roofing/docs/set-up-multiple-account-integrations-in-a-single-vendor-s-system) article.

## Step 2: Set up your pricebook

After activation, add vendor catalog items to your ServiceTitan Pricebook. This is important as it allows you to view costs, add items to estimates on mobile, and create POs. There are several ways you can add items to your Pricebook:

### Option 1: Upload Purchase History

First, request your purchase history from your supplier. Once you receive it, follow the steps to upload it.

1. Go to the navigation bar and click **Pricebook.**
2. In the side menu, click **Pricebook Connect > Catalogs**.
3. Select a provider and click **Upload Purchase History.**
4. Follow the [Import Purchase History](/roofing/docs/upload-purchasing-history-from-vendor#import-purchase-history) steps.

![Instructions for importing purchase history with file upload and template download options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-8fl761ao.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)

### Option 2: Add net new items

1. Go to **Pricebook > Pricebook Connect > Catalogs**, select a catalog to browse, and view categories.

> [!NOTE]
> **Note:** When regionality filtering is enabled, the Catalog screen displays only items available from integrated supplier branches set in the vendor account setup. To update the branches, click **Items are filtered based on selected branches**.

![Instructions for filtering items based on selected branches during account activation process.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-eh3ig3xw.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)
2. From the *Categories* list, select a category or open the category and select an item within the category.
3. From the selected category screen, you see all of the parent items by default. To see the different variants, click **Show Details** **> Variants** for more information.

> [!NOTE]
> **Note:** A parent item includes general product details such as manufacturer and name. A variant refers to a specific version of the item, such as a particular size or color. For example, parent: GAF Royal Sovereign, variant: GAF Royal Sovereign – Charcoal.

![GAF Royal Sovereign StainGuard shingles with a clickable option to show details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-zsg4zld2.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)
4. From the *Material Details* screen, click **Select item.** ![Material details for GAF Royal Sovereign StainGuard shingles including code and supplier information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-74w0apfj.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)

> [!WARNING]
> **Caution:** Adding a parent item also adds its variants, which appear under the Configurable Material tab of the parent item in **Pricebook > Materials**.
5. You can add the selected item and manually select specific items or click **Select All** to choose all items. ![A cursor clicking the 'Select all items' button on a webpage interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-kag32rlq.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)

> [!WARNING]
> **Caution:** Select **Show variant items** to view and manually choose item variants from the item list instead of parent items.
6. When done, click **Add to Pricebook**. ![A cursor clicking the 'Add to Pricebook' button on a webpage interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-i4d25r09.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)

Now you have added items to your Pricebook and can further customize them to fit your business workflows.

See [Manage supplier catalog material variations in ServiceTitan](/roofing/docs/manage-supplier-catalog-material-variations-in-servicetitan) for more insight.

## Step 3: Manage your pricebook

After items are mapped or added from the vendor catalog to your pricebook, let's see how you can further manage them within your Pricebook.

### Configure the cost behavior

After adding supplier catalog materials to your pricebook, you can configure how the cost of a parent item is calculated based on the costs of its variations.

1. In ServiceTitan, go to the navigation bar and click **Pricebook**.
2. In the side menu, under the Pricebook section, click **Materials**.
3. Click **Settings** next to the *Edit Mode* toggle. ![Settings icon and edit mode toggle for managing columns in a user interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-rutrfm7t.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)
4. Select the **Set cost as** option. Decide how you want to set the cost of parent items by selecting one of the below options from the cost dropdown:
  1. Minimum
  2. Maximum
  3. Average
  4. Manual ![Settings for material and equipment configuration, including cost options and display settings.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-n6m90i9q.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)

> [!NOTE]
> **Note:** Setting the cost to Manual prevents automatic cost updates to parent items. However, selecting Maximum, Minimum, or Average will trigger automatic cost updates in the Pricebook, based on updates to the item variant costs.
5. Click **Save**.

> [!TIP]
> **Tip:** To configure the cost for each parent material individually, open the material, go to the Configurable Material tab, and select the desired cost behavior, Maximum, Minimum, Average, or Manual. Setting an individual cost in this manner overwrites the main setting on a per item basis.

### Configure item updates

After items are mapped or added from the vendor catalog to your pricebook, item costs pull from the supplier through **Pricebook > Pricebook Connect > Updates** for you to apply. Costs update nightly.

You can *Manually* update items or enable *Auto* updates in **Pricebook Connect > Updates** section.

1. On the *Updates* screen, click the **Provider** dropdown and select the catalog you want to view updates for.
2. Click **Auto** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D) to manage update settings.
3. Select **Auto Update** for fields you want to update automatically and click **Save** to apply changes.

> [!TIP]
> **Tip:** We recommend turning on Auto Update for costs to ensure accurate and up-to-date information.

![Settings for managing roofing vendor details including cost, hours, and media assets.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-opy3prev.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)
4. You can view automatic and manual updates/dismissals in the *History Log*. See [Update your pricebook with Pricebook Connect](/roofing/docs/update-your-pricebook-with-pricebook-connect#history-log) for more information.

## Step 4: Manage your purchase orders (POs)

After mapping your catalog and tracking updates, you can create purchase orders and take full advantage of supply chain workflows. Supply Chain Integration supports the following purchasing processes:

### Create and send POs electronically

1. Go to the **Inventory** or **Purchasing** tab **> Purchase Orders**.
2. Click **Create New**, complete all required fields and add items.

> [!NOTE]
> **Note:** Custom fields may vary based on the supplier integration. After you select a vendor, the relevant custom fields will appear automatically on the applicable line items.
3. Select the items from the *Item list* section click **Select an item.** ![User interface for adding items to an assembly inventory list with dropdown selection.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-u0sx85id.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)
4. From the pop-up, select **Pricebook**. ![User interface displaying a search bar and highlighted 'Pricebook' button option.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-8zgzzq15.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)

> [!NOTE]
> **Note:** If an item you want to add to the estimate is not in your Pricebook, you can directly add it from the **Vendor Catalog** option.
5. (Optional) Use the type dropdown in *Custom Field* to select a specific variant of the parent item.
6. After adding the items, click **Send as Electronic Delivery**. ![Purchase order details including vendor, total amount, and order type information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-81twuldi.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)

ServiceTitan verifies the quantities and cost match with the vendors at the given branch. You can then click **Review Stock Levels**, to see if the quantities of the items on the purchase order are available at the vendor's branch. See [Create and send POs electronically](/roofing/docs/send-a-purchase-order-electronically) for more information.

### Check real-time availability and pricing of PO items

1. On the *Create Purchase Order* screen, select the vendor that is linked to the supplier integration as the **Vendor** and add line items with vendor part numbers.
2. Click **Check Vendor Inventory** to verify stock levels and pricing. If quantity and pricing match, you'll receive a confirmation.
3. Click **Review Stock Levels** if needed. ![Editing purchase order details including job number, vendor, and total amount.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-cikkkvnv.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)

For more, see [Check Real-time availability and pricing of PO items](/roofing/docs/check-real-time-availability-and-pricing-of-po-items).

> [!TIP]
> **Tip:** Add catalog items directly to purchase orders and optionally map or save them to your pricebook. For more, see [Search and add vendor catalog items directly to your PO](/roofing/docs/search-and-add-catalog-items-to-your-purchase-orders).

### Select a vendor branch to check availability

1. On the *Create Purchase Order* screen, select the vendor that is linked to the supplier integration as the **Vendor** and if applicable update the **Supplier Branch**.
2. Complete the required fields and click **Check Vendor Inventory** to verify stock levels.
3. Click **View and Resolve** to check for discrepancies, review branch card details, and make necessary adjustments. ![Interface for resolving stock level issues with unavailable items and vendor details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-1efdp31b.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)

For more, see [Branch-based purchasing](/roofing/docs/branch-based-purchasing).

## Step 5: Track purchase order status

After creating and sending over your purchase order to the vendor, you can track the status of the purchase order.

### Check purchase order (PO) status manually

1. Go to **Inventory** or **Purchasing** tab **> Purchase Orders.**
2. From the *Purchase Orders* screen you can find your purchase order in one of the tabs and find its status. ![Overview of purchase orders showing pending, sent, received, and canceled statuses.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-25pt2yig.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)

Rejected Purchase Order: You can see a rejection error if one of your purchase orders has been rejected in **Inventory** or **Purchasing** tab **> Purchase Orders > Pending**.

![Notification of purchase order rejection with reason and date details provided.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-399gi4xp.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)

Accepted purchase order: You can see Accepted status next to the purchase order (PO) after you navigate to the specific purchase order in **Inventory** or **Purchasing** tab **> Purchase Orders > Sent**.

![Purchase order #5035 details including status and total amount displayed prominently.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-yl5lybkl.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)

### Create alert for rejected and accepted purchase orders (PO)

1. Go to the top toolbar and click **Settings.**
2. In the side panel, click **Integrations > Alerts.**
3. Create a new alert.
4. Select the *Type* dropdown as **Purchase Order.**
5. Select the *PO Status* as **Electronic Purchase Order Rejected** or **Electronic Purchase Order Accepted.** ![Form for adding alerts with options for purchase order and delivery method.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/onboarding-guide_-supply-chain-integration-for-servicetitan-roofing-customers-image-7nbf775s.png?sv=2026-02-06&spr=https&st=2026-11-01T17%3A49%3A48Z&se=2026-11-01T18%3A49%3A48Z&sr=c&sp=r&sig=vO%2FbZZjnno0j%2BG%2F9oTg5CJ0dmRv5DdfDg0HZ%2Bd6rz9I%3D)
6. Enter remaining details as needed and click **Save.**

---

### FAQ

#### What if my costs show up as $0?

A $0 cost appears in the vendor catalog in *Pricebook Connect* until mapped or added to your Pricebook. If you still do not see the cost for these items, please follow the following steps: Make sure the vendor is set as the default vendor for those items.

- Check **Pricebook Connect > Updates > Settings** to make sure the Update settings are set up correctly (ie. not set to *Auto Dismiss*).

### Additional Resources

- Use [ServiceTitan Help Center](/roofing/docs/contact-servicetitan-technical-support) or contact [Technical Support](http://go.servicetitan.com/ask) for assistance

The process of how ServiceTitan connects directly to the supplier and validates user accounts.

[Learn more →](https://help.servicetitan.com/docs/procure-to-pay-p2p-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Used to retrieve up-to-date quantity levels at that specific time from the supplier. Only triggered when the purchase order is created.

[Learn more →](https://help.servicetitan.com/docs/procure-to-pay-p2p-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Used when home service providers purchase items from a branch other than their default. Commonly due to availability, urgency, and/or proximity to a job site.

[Learn more →](https://help.servicetitan.com/docs/procure-to-pay-p2p-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)