--- title: "Marketing Pro Segment detail overview" slug: "marketing-pro-segment-detail-overview-2" updated: 2026-10-16T00:59:37Z published: 2026-10-16T00:59:37Z canonical: "help.servicetitan.com/marketing-pro-segment-detail-overview-2" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Marketing Pro Segment detail overview ## Make sure you're viewing the correct Marketing Pro content ## Overview Use the segment details to review key performance indicators (KPIs), view member information, and track the history of contact updates. This information helps you improve the targeting of your campaigns. --- ### #### Make sure you're viewing the correct Marketing Pro content This article is for Marketing Pro v2. If you are using Marketing Pro, see [Marketing Pro](https://portal.document360.io/v1/docs/marketing-pro) for content specific to your experience. You can check your version following these steps: 1. Go to the navigation bar and click **Marketing** ![A speaker icon representing Marketing in ServiceTitan.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-marketing.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A56%3A34Z&se=2026-11-01T21%3A56%3A34Z&sr=c&sp=r&sig=2sCcPDTa%2F5t8lSTq4VWjr3bEqranjX61oVYhIYgzqxA%3D). 2. If the side menu under Analytics includes One-Time Campaigns and Automated Campaigns, you're using [Marketing Pro v2](/v1/docs/marketing-pro-v2). If these options aren't visible, you're using [Marketing Pro](/v1/docs/marketing-pro). ![Analytics section highlighted in the Marketing side menu.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/screenshot-marketing-analytics.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A56%3A34Z&se=2026-11-01T21%3A56%3A34Z&sr=c&sp=r&sig=2sCcPDTa%2F5t8lSTq4VWjr3bEqranjX61oVYhIYgzqxA%3D) #### Who uses this feature - Marketing managers, business owners, and other marketers on your team - Primarily benefits Commercial Service and Replacement business types and Residential Service and Replacement business types - Applies to all trades #### Feature configuration - To get started with Marketing Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager (PAM). ## Things to know - You can associate segments with multiple members. - Performance data is aggregated across all locations linked to a contact. ## Acquisition Segment Detail overview To get a granular look at a specific acquisition segment's performance and associated members: 1. Go to the navigation bar and click **Marketing ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-segment-detail-overview-image-71bczow9.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A56%3A34Z&se=2026-11-01T21%3A56%3A34Z&sr=c&sp=r&sig=2sCcPDTa%2F5t8lSTq4VWjr3bEqranjX61oVYhIYgzqxA%3D)**. 2. In the side menu, go to **Audiences > Acquisition Segments**. 3. Click a segment to view its details. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-segment-detail-overview-image-bknn9ba0.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A56%3A34Z&se=2026-11-01T21%3A56%3A34Z&sr=c&sp=r&sig=2sCcPDTa%2F5t8lSTq4VWjr3bEqranjX61oVYhIYgzqxA%3D) On the segment details screen that opens, you can track: - **Total Segment Count:** Reach of the latest execution for the segment. - **Existing Customers:** Total count of existing customers in the segment. - **Final Segment Count:** Calculated as *Total Segment Count - Existing Customers*. - **Applied Filters:** Total number of filters applied to the segment. > [!TIP] > **Tip:** Click **Applied Filters** to view the filters applied to the segment. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-segment-detail-overview-image-0sz99758.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A56%3A34Z&se=2026-11-01T21%3A56%3A34Z&sr=c&sp=r&sig=2sCcPDTa%2F5t8lSTq4VWjr3bEqranjX61oVYhIYgzqxA%3D) ### View Members table information In the *Members table,* you can find your segment members' physical addresses, property type, and customer status. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-segment-detail-overview-image-dls5b0ak.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A56%3A34Z&se=2026-11-01T21%3A56%3A34Z&sr=c&sp=r&sig=2sCcPDTa%2F5t8lSTq4VWjr3bEqranjX61oVYhIYgzqxA%3D) ## Retention Segment Detail overview To get a granular look at a specific retention segment's performance and associated members: 1. Go to the navigation bar and click **Marketing ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-segment-detail-overview-image-9dqitjrv.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A56%3A34Z&se=2026-11-01T21%3A56%3A34Z&sr=c&sp=r&sig=2sCcPDTa%2F5t8lSTq4VWjr3bEqranjX61oVYhIYgzqxA%3D)**. 2. In the side menu, go to **Audiences > Retention Segments**. 3. Click an active segment to view its details. > [!NOTE] > **Note:** If you click a draft segment, you'll be taken to the segment builder screen. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-segment-detail-overview-image-2b2q5er8.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A56%3A34Z&se=2026-11-01T21%3A56%3A34Z&sr=c&sp=r&sig=2sCcPDTa%2F5t8lSTq4VWjr3bEqranjX61oVYhIYgzqxA%3D) On the segment details screen that opens, you can track: - **Total Segment Count:** Reach of the latest execution for the segment. - **Actual Email Reach:** - For *Active* segments, this is calculated as: *[Total Count of Distinct Emails on Accounts associated with Segment] - [Unsubscribed Emails] - [Invalid Emails].* - For *Archived* segments, this displays as: "-" - **Actual Direct Mail Reach:** - For *Active* segments, this is calculated as: *[Total Count of Accounts with a Mailing Address] / [Physical Address associated with Segment].* - For *Archived* segments, this displays as: "-" ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-segment-detail-overview-image-1bgffggp.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A56%3A34Z&se=2026-11-01T21%3A56%3A34Z&sr=c&sp=r&sig=2sCcPDTa%2F5t8lSTq4VWjr3bEqranjX61oVYhIYgzqxA%3D) ### View Members table information In the *Members table,* you can find your segment members' names, email addresses, email statuses, and physical addresses. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-segment-detail-overview-image-biar4fqq.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A56%3A34Z&se=2026-11-01T21%3A56%3A34Z&sr=c&sp=r&sig=2sCcPDTa%2F5t8lSTq4VWjr3bEqranjX61oVYhIYgzqxA%3D) The table includes the following email statuses: - **Valid:** The member's email passes validation. - **Invalid:** The member's email does not pass validation. For example, emails missing an *@* sign. - **Subscribed:** The account owner clicked the *Subscribe* link in a Marketing Pro email from your company. - **Unsubscribed:** The account owner clicked the *Unsubscribed* link in a Marketing Pro email from your company. You can also filter the information displayed in the table. Options include: - **All:** Displays all information for each member. - **Email:** Display only the email addresses and email status of each member. - **Direct Mail:** Displays only the physical address of each member. ## Edit, recalculate, clone, and archive Segments You can edit, recalculate, clone, and archive segments from the active segment's *Detail* screen. For more information, see [Manage Marketing Pro Segments](/v1/docs/manage-marketing-pro-segments). ## Want to learn more? - See [Create Marketing Pro Segments](/roofing/docs/create-marketing-pro-segments) - See [Manage Marketing Pro Segments](/v1/docs/manage-marketing-pro-segments) ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns. **What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue. **Also called:** ST Marketing, Marketing automation **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)