--- title: "Marketing Pro Location detail overview" slug: "marketing-pro-location-detail-overview-2" updated: 2026-10-16T00:59:18Z published: 2026-10-16T00:59:18Z canonical: "help.servicetitan.com/marketing-pro-location-detail-overview-2" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Marketing Pro Location detail overview ## Overview Drill into location details to view a location's contacts, performance, and marketing history. Use these insights to better plan and target contacts and leads for your campaigns. --- ### #### Make sure you're viewing the correct Marketing Pro content This article is for Marketing Pro v2. If you are using Marketing Pro, see [Manage Marketing Pro Audiences](/roofing/docs/manage-marketing-pro-audiences) for content specific to your experience. You can check your version following these steps: 1. Go to the navigation bar and click **Marketing** ![A speaker icon representing Marketing in ServiceTitan.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-marketing.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A57%3A00Z&se=2026-11-01T21%3A57%3A00Z&sr=c&sp=r&sig=AFu6lrIUA24nl%2FI5wF0E%2F8HeFD9N9CL8y3WEC6KQGKY%3D). 2. If the side menu under Analytics includes One-Time Campaigns and Automated Campaigns, you're using [Marketing Pro v2](/v1/docs/marketing-pro-v2). If these options aren't visible, you're using [Marketing Pro](/v1/docs/marketing-pro). ![Analytics section highlighted in the Marketing side menu.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/screenshot-marketing-analytics.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A57%3A00Z&se=2026-11-01T21%3A57%3A00Z&sr=c&sp=r&sig=AFu6lrIUA24nl%2FI5wF0E%2F8HeFD9N9CL8y3WEC6KQGKY%3D) #### Who uses this feature - Marketing managers, business owners, and other marketers on your team - Primarily benefits Commercial Service and Replacement business types and Residential Service and Replacement business types - Applies to all trades #### Feature configuration - To get started with Marketing Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager (PAM). ## Things to know - Performance data indicating the email and direct mail performance metrics is aggregated across all contacts within the location by default. ## Location Detail overview To get a granular look at a specific service location's performance and associated contacts: 1. Go to the navigation bar and click **Marketing ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-location-detail-overview-image-532t62bw.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A57%3A00Z&se=2026-11-01T21%3A57%3A00Z&sr=c&sp=r&sig=AFu6lrIUA24nl%2FI5wF0E%2F8HeFD9N9CL8y3WEC6KQGKY%3D)**. 2. In the side menu, go to **Audiences > Contacts**. 3. On the *Contacts* screen that opens, select the customer or lead you want to view. ![Customer list showing valid email statuses and contact details for commercial clients.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-location-detail-overview-image-1udfo4f0.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A57%3A00Z&se=2026-11-01T21%3A57%3A00Z&sr=c&sp=r&sig=AFu6lrIUA24nl%2FI5wF0E%2F8HeFD9N9CL8y3WEC6KQGKY%3D) 4. On the *Customer Detail* screen that opens, go to the *All Service Locations* section and select a service location. > [!NOTE] > **Note:** You can also go to the *Service Location Detail* screen from the *Contact Detail* screen. ![Table displaying service locations, types, and contact information for HVAC and plumbing services.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-location-detail-overview-image-77ac2krp.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A57%3A00Z&se=2026-11-01T21%3A57%3A00Z&sr=c&sp=r&sig=AFu6lrIUA24nl%2FI5wF0E%2F8HeFD9N9CL8y3WEC6KQGKY%3D) On the *Service Location Detail* screen that opens, you can: - [View Location information](/v1/docs/marketing-pro-location-detail-overview#view-location-information) - [View Location Primary Contact information](/v1/docs/marketing-pro-location-detail-overview#view-location-primary-contact-information) - [View Service Location Contact details](/v1/docs/marketing-pro-location-detail-overview#view-service-location-contact-details) - [View Marketing Performance](/v1/docs/marketing-pro-location-detail-overview#view-marketing-performance) - [View historic marketing events](/v1/docs/marketing-pro-location-detail-overview#view-historic-marketing-events) - [Export Service Location Contact detail](/v1/docs/marketing-pro-location-detail-overview#export-service-location-contact-details) ## View Location information The *Service Location Detail* screen header displays the following information: - **Location Name:** Name of the location where services are provided. - **Last Updated Date:** The most recent date the service location's information was updated. - **Tags:** Labels that help identify and categorize the service location. ![Customer detail page showing Wilson Sant's information and last updated timestamp.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-location-detail-overview-image-19j03504.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A57%3A00Z&se=2026-11-01T21%3A57%3A00Z&sr=c&sp=r&sig=AFu6lrIUA24nl%2FI5wF0E%2F8HeFD9N9CL8y3WEC6KQGKY%3D) ## View Location Primary Contact information The *Service Location Detail* screen includes information about the location's primary contact. ![Contact details for Wilson Sant, including address, phone, and email information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-location-detail-overview-image-xgiag03y.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A57%3A00Z&se=2026-11-01T21%3A57%3A00Z&sr=c&sp=r&sig=AFu6lrIUA24nl%2FI5wF0E%2F8HeFD9N9CL8y3WEC6KQGKY%3D) ## View Service Location Contact details View a list of all contacts for the service location in the *Service Location Contact Details* section of the *Service Location Detail* screen. ![Contact details for Wilson Sant, including email, phone, and mailing address information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-location-detail-overview-image-tkmruut2.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A57%3A00Z&se=2026-11-01T21%3A57%3A00Z&sr=c&sp=r&sig=AFu6lrIUA24nl%2FI5wF0E%2F8HeFD9N9CL8y3WEC6KQGKY%3D) In this section, you can: - View the following information for each service location contact: - **Name:** The contact's name. - **Role:** The role selected for the contact in your customer relationship management (CRM) solution. For example, the contact could be a location contact or billing contact. - **Email:** The email address for the contact. - **Phone:** The phone number for the contact. - **Mailing Address:** The mailing address for the contact. - **Communication:** The type of communications the contact is signed up to receive. - **Channel:** The available contact methods, such as *Email* if an email address is provided. - Click a contact to go to the *Contact Detail* screen for more information. ## View Marketing Performance View performance data for the customer in the *Marketing Performance* section of the *Service Location Detail* screen. ![Marketing performance metrics showing email and direct mail statistics and success rates.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-location-detail-overview-image-j9zmbdhx.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A57%3A00Z&se=2026-11-01T21%3A57%3A00Z&sr=c&sp=r&sig=AFu6lrIUA24nl%2FI5wF0E%2F8HeFD9N9CL8y3WEC6KQGKY%3D) In this section, you can: - View *Email Performance* metrics including the number of emails sent, unique open rate, number of clicks, and click rate. - View *Direct Mail Performance* metrics, including the number of postcards ordered, printed, shipped, and failed to print. ## View historic marketing events View historical marketing events associated with the service location in the *All Marketing Activity* section of the *Service Location Detail* screen. In this section, you can: - View every employee or system-generated marketing event across all channels, all locations, and all contacts. - View more events by clicking **View More.** - Go to the campaign's detail screen by clicking a campaign name. - View marketing email sent by clicking **View email**. ![Overview of marketing activity showing email interactions from a specific campaign.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-location-detail-overview-image-qs16bif1.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A57%3A00Z&se=2026-11-01T21%3A57%3A00Z&sr=c&sp=r&sig=AFu6lrIUA24nl%2FI5wF0E%2F8HeFD9N9CL8y3WEC6KQGKY%3D) ## Export Service Location Contact details 1. On the *Service Location Detail* screen, go to the *Service Location Contact Details* section. 2. Click **Export**. ![Contact details table showing names, emails, and an export option for data.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-location-detail-overview-image-zk2etdj9.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A57%3A00Z&se=2026-11-01T21%3A57%3A00Z&sr=c&sp=r&sig=AFu6lrIUA24nl%2FI5wF0E%2F8HeFD9N9CL8y3WEC6KQGKY%3D) A CSV file downloads to your computer containing the data from the table. ## Want to learn more? - See [Manage Marketing Pro Contacts](/v1/docs/manage-marketing-pro-contacts) - See [Marketing Pro Contact detail overview](/v1/docs/marketing-pro-contact-detail-overview) - See [Marketing Pro Customer detail overview](/v1/docs/marketing-pro-customer-detail-overview) ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns. **What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue. **Also called:** ST Marketing, Marketing automation **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)