---
title: "Marketing Pro email campaign didn’t send to all email addresses on the customer profile"
slug: "marketing-pro-email-campaign-didnt-send-to-all-email-addresses"
updated: 2026-10-16T00:54:18Z
published: 2026-10-16T00:54:18Z
canonical: "help.servicetitan.com/marketing-pro-email-campaign-didnt-send-to-all-email-addresses"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Marketing Pro email campaign didn’t send to all email addresses on the customer profile

## Problem

The problem is that a user doesn't get Marketing Pro campaign emails to all of their profile emails.

## Solution

The system can only select one email per customer for Marketing Pro campaigns, and it automatically sends to the first non-suppressed email address listed in the user's profile.

> [!NOTE]
> **Note:** The email should also have the *Marketing updates* toggle enabled.

### Check the first email on the user profile

1. Go to the top toolbar and click **Search** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-email-campaign-didnt-send-to-all-email-addresses-on-the-customer-profile-image-43li07vq.png?sv=2026-02-06&spr=https&st=2026-11-01T18%3A48%3A02Z&se=2026-11-01T19%3A48%3A02Z&sr=c&sp=r&sig=nlKieqIbf7273ANBTRAODhmWdc01QkEYYnwyoBNHGIU%3D).
2. From the *Search* dropdown, select **Customer**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-email-campaign-didnt-send-to-all-email-addresses-on-the-customer-profile-image-cllfxdzo.jpg?sv=2026-02-06&spr=https&st=2026-11-01T18%3A48%3A02Z&se=2026-11-01T19%3A48%3A02Z&sr=c&sp=r&sig=nlKieqIbf7273ANBTRAODhmWdc01QkEYYnwyoBNHGIU%3D)
3. Select the customer from the list.
4. On the Customer page, click the **Edit** icon. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-email-campaign-didnt-send-to-all-email-addresses-on-the-customer-profile-image-m3qg6d05.jpg?sv=2026-02-06&spr=https&st=2026-11-01T18%3A48%3A02Z&se=2026-11-01T19%3A48%3A02Z&sr=c&sp=r&sig=nlKieqIbf7273ANBTRAODhmWdc01QkEYYnwyoBNHGIU%3D)
5. In the *Edit Customer* page, make the email address that you want to get Marketing updates the first one in the contact list.

> [!NOTE]
> **Note:** Make sure to enable the *Marketing updates* toggle next to the email address.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-email-campaign-didnt-send-to-all-email-addresses-on-the-customer-profile-image-p0vn91vb.jpg?sv=2026-02-06&spr=https&st=2026-11-01T18%3A48%3A02Z&se=2026-11-01T19%3A48%3A02Z&sr=c&sp=r&sig=nlKieqIbf7273ANBTRAODhmWdc01QkEYYnwyoBNHGIU%3D)

### Related Content

- [Create audiences](/roofing/docs/create-audiences)

ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns.

**What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue.

**Also called:** ST Marketing, Marketing automation

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)