--- title: "Manage the Thumbtack Leads Integration" slug: "manage-the-thumbtack-leads-integration" updated: 2026-10-16T00:44:15Z published: 2026-10-16T00:44:15Z canonical: "help.servicetitan.com/manage-the-thumbtack-leads-integration" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage the Thumbtack Leads Integration ## Overview After you [set up the Thumbtack Leads Integration](/roofing/docs/set-up-the-thumbtack-leads-integration), you can edit the integration details if needed. You can also set up alerts. --- ### #### Who uses this feature - Administrators, Customer Service Representatives (CSRs), Marketing Managers, Operations Managers, Project Managers, and anyone who receives Leads from Thumbtack. - Primarily for Residential Service & Replacement business types. #### Feature configuration - If you don't see the Thumbtack Leads Integration in your ServiceTitan account, you can request it at [https://marketplace.servicetitan.com/partner/thumbtack](https://marketplace.servicetitan.com/partner/thumbtack). - If you have questions about configuring the Thumbtack Leads Integration in your ServiceTitan account, please contact [integrations@servicetitan.com](mailto:integrations@servicetitan.com). - If you need help accessing your Thumbtack account, go to [Thumbtack.com/pro](https://www.thumbtack.com/pro) and enter your email address and password. If you still can't access your account, reset your password or go to [How to log in](https://help.thumbtack.com/article/logging-in-to-my-account) for further support. - If you have questions about the Leads you receive as a Thumbtack Pro, visit [Thumbtack's Help Center](https://help.thumbtack.com/) and [What are direct leads, claimable jobs, and opportunities?](https://help.thumbtack.com/article/types-of-leads). For further support, please contact Thumbtack at [https://help.thumbtack.com/contact-thumbtack](https://help.thumbtack.com/contact-thumbtack). ## Things to know - After you set up the integration, Thumbtack Leads flow in with your other online bookings on the ServiceTitan *Booking* screen. - **Direct Leads:** These Leads perfectly match your Thumbtack targeting preferences. They come from customers who searched for a pro, saw your profile, and reached out to you. You pay for direct Leads automatically. You can find these in the *Direct Leads* section of your *Leads* tab. > [!NOTE] > **Note:** Thumbtack doesn't currently collect the full address for customers who send Direct Leads, only for customers using the Thumbtack Instant Book feature. You'll need to contact customers to collect their full address and confirm their booking request before completing the workflow. - Depending on your account configuration, you might see different types of requests on the *Bookings* screen in addition to Thumbtack Leads. For more, see the [Understand the different booking types section](/roofing/docs/manage-bookings-1#understand-the-different-booking-types) of [Manage bookings](/roofing/docs/manage-bookings-1). - Pros are what Thumbtack calls contractors. For ServiceTitan customers interested in becoming Thumbtack pros, visit the [Thumbtack partnership landing page](https://www.thumbtack.com/pro?coBrand=servicetitan&utm_medium=partnership&utm_source=spa-servicetitan) to sign up for Thumbtack. - Only *Administrator* or *Owner* roles in ServiceTitan can accept the data agreement and set up the integration. - If a standard job type has multiple custom job types or business unit mappings, the job type and business units won't pre-populate in the Lead. - Setup for this leads integration is not available in Enterprise Hub accounts. ## Edit the Thumbtack Leads Integration 1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A50%3A52Z&se=2026-11-01T20%3A50%3A52Z&sr=c&sp=r&sig=I4AdUKILUXCwJ2Ixdu78maRfsdH7Pg%2BvbAgWpRxlEus%3D). 2. In the side panel, go to **Integrations > Marketing Integrations**. 3. Click **Edit** next to the Thumbtack Leads Integration. ![User interface showing Thumbtack logo, edit button, and lead generation text.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-the-thumbtack-leads-integration-image-udiq5pw2.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A50%3A52Z&se=2026-11-01T20%3A50%3A52Z&sr=c&sp=r&sig=I4AdUKILUXCwJ2Ixdu78maRfsdH7Pg%2BvbAgWpRxlEus%3D) 4. Edit integration details as needed. 5. When finished, click **Save**. ## Use booking alerts for Thumbtack Leads Thumbtack Pros can set up [Booking Request alerts](/roofing/docs/use-alerts#alert-types) in ServiceTitan to notify office employees and technicians when important changes occur. These alerts send an email or SMS message when a Thumbtack Lead is received, dismissed, and so on. For more, see [Use alerts](/roofing/docs/use-alerts). ![Interface for adding an alert with options for type, delivery method, and recipients.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-the-thumbtack-leads-integration-image-ynfknmyi.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A50%3A52Z&se=2026-11-01T20%3A50%3A52Z&sr=c&sp=r&sig=I4AdUKILUXCwJ2Ixdu78maRfsdH7Pg%2BvbAgWpRxlEus%3D) ## Want to learn more? - See [Map Job Types](/roofing/docs/map-job-types) - See [Manage bookings](/roofing/docs/manage-bookings-1) - See [Use alerts](/roofing/docs/use-alerts) - See [Trane and American Standard Phone call leads integration](/v1/docs/trane-and-american-standard-phone-call-leads-integration) Targeted text message campaigns sent to customer segments through Marketing Pro. **What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers. **Also called:** Text marketing, SMS marketing **Tags:** Marketing Pro [See the full glossary โ†’](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Text Campaigns A customer calls in who intends to hire someone (the lasts over 60 seconds). This is a call lead. What this triggers in ServiceTitan The call is classified as a lead. On the dashboard, the call lead appears as a Lead under Call Metrics. [Learn more โ†’](https://help.servicetitan.com/docs/understanding-calls-vocab) ยท [See the full glossary โ†’](https://help.servicetitan.com/docs/glossary-overview)