Manage service agreement billing and invoices

Overview

Use the Billing and Invoices tab to view and update the billing schedule, payment terms, payment method, bill-to customer, service location, agreement duration, total agreement price, and invoices associated with the agreement.

Things to know

• Any updates to the payment method, payment terms, or billing address are applied to future invoices. Invoices generated before the updates are not automatically updated.

• The Invoices and Revenue Recognition table only shows a job invoice if it’s completed.

Service agreement billing and invoice actions

The Billing Schedule and Payment Terms section shows the billing schedule and payment terms set when the agreement was created.

1. Click Edit to update the Payment Terms, Payment Method, Bill To customer, Customer PO#, or Service Location.

   Coming ST-78: The ability to edit the Bill To customer and Service Location.

   Note: Any updates to the payment method, payment terms, or billing address are applied to future invoices. Invoices generated before the updates are not automatically updated.

2. The Invoices and Revenue Recognition section shows historical invoices associated with the agreement. The table includes both the job and recurring invoices associated with the agreement. Click an Invoice or Job to open it in a new tab.

   Coming ST-78: It also shows upcoming scheduled invoices and revenue-recognition rows, so you can see what is due to bill and recognize in future periods.

   Note: The table only shows a job invoice if it is completed.

Coming ST-78: Edit the duration and billing schedule of a service agreement

Use Edit Duration and Billing Schedule to make mid-term changes to an activated agreement in one place. From here, you can edit an agreement's duration, billing schedule, and total agreement price (TAP). This replaces the legacy Edit TAP entry point for agreements that use a billing schedule table.

Note: The Edit duration and billing schedule permission is required to use this feature. Please contact the account administrator on your team.

To use the Edit Duration and Billing Schedule modal:

1. From the service agreement, click More at the top.

2. Select Edit Duration and Billing Schedule.

   

   Tip: Table footers on this screen show the difference between your scheduled total and the target agreement price.

Edit the duration

Adjust the Duration by adding or removing time. You can't set an end date earlier than the current date. If billing is complete and you add time, choose whether to bill more or keep the current TAP.

Edit the total agreement price

Update the Total Agreement Price (TAP) directly from the Pricing section. For a Time-of-Service agreement with no remaining visits, a TAP increase is blocked.

Change the billing schedule

Select a Billing Schedule (Upfront, Biannual, Quarterly, Every Other Month, Monthly, Annual) or switch to a Custom schedule with specific dates and amounts per invoice. A custom schedule carries into renewals.

Note: Biannual, Quarterly, and Every Other Month options are available only when the duration divides evenly.

You can also switch billing to Time of Service when remaining visits exist.

Note: The Time of Service option is blocked when there's a remaining amount to bill and no future visits to attach it to.

Tip: Click Edit in the Actions column to edit the summary of that invoice.

View and edit the revenue recognition schedule

View the past and future revenue recognition schedule for straight-line and percent-complete agreements, and click Edit in the Actions column to change how revenue is recognized across periods.

Note: Editing the future revenue recognition schedule is only applicable to agreements using the straight-line revenue recognition mode. It’s not available for traditional, percent-complete deferred revenue agreements.

Process recurring billing for service agreements

Create a billing run for your service agreements to generate invoices, batch them after processing, and return the results of the run. For more, see Process recurring billing for memberships and service agreements.

Create automatic billing rules for service agreements

You can set up automatic billing rules for service agreements to process recurring payments automatically based on dates and billing rules you set. For more, see Manage automatic membership and service agreements billing rules.

Want to learn more?

• Visit ServiceTitan Academy and enroll in Creating & Managing Service Agreements

• See Create payment terms

• See Use, view, edit, and deactivate payment terms

• See Service Agreement management: Overview