--- title: "Manage Marketing Pro email templates" slug: "manage-marketing-pro-email-templates-1" updated: 2026-10-16T01:07:48Z published: 2026-10-16T01:07:48Z canonical: "help.servicetitan.com/manage-marketing-pro-email-templates-1" excludeFromSearch: true excludeFromExternalSearch: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage Marketing Pro email templates ## Who uses this feature - Marketing managers, business owners, and other marketers on your team - Primarily for Commercial Service & Replacement and Residential Service & Replacement business types. Customize and manage email templates with the Marketing Pro email campaign builder. You or ServiceTitan can create templates. You can also request a template to be made for you if the available templates don’t meet your marketing needs. ## Things to know - Email templates can be archived, unarchived, and cloned from the *Email Templates* screen. - Email templates created by ServiceTitan automatically include your default brand logo, saving you time and ensuring a consistent professional look. If you choose a brand other than your default brand for a campaign, that brand’s logo template is included in the email template instead. - You can’t edit public email templates made by ServiceTitan and your Corporate HQ, but you can edit a cloned email template. ## Email Templates Actions Hover over a template to see the main actions you can take. Depending on the status of the email template, you can edit, preview, clone, or archive a template. You can also add an email template to your favorites list. ## View email templates 1. Go to **Marketing** **Pro** **> Email Template**. 2. Click the **View** icon to change between *Card* and *List View* modes. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-templates-image-cm5pes20.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A55%3A35Z&se=2026-11-01T20%3A55%3A35Z&sr=c&sp=r&sig=EbeJuEwJMIXT3pNLX4TwMEPwGuW%2FNwYTPwnYhc9yJRM%3D) ## Publish email templates in Corporate HQ When you create email templates in the Corporate HQ, you can publish the templates to be used by you and other branches. To publish email templates in Corporate HQ: 1. Go to **Marketing** **Pro** **> Email Template**. 2. Click **Create new** to add a new email template. 3. Add a **Name** for the new email template. 4. Select a **Campaign Type** then click **Continue**. 5. On the *Configure Email Template* screen that opens, add the **Subject Line** and **Preview Text**. 6. Add your email content: 1. Use the **Content**, **Rows**, and **Settings** tabs to drag and drop content to the white space. 2. Organize the elements as you go. **Tip**: *In the Configure Email Template screen, there are a number of different* [link types and merge tags](https://help.servicetitan.com/how-to/add-special-links-merge-tags-to-your-marketing-content-aspire) *that you can insert into your email to further customize it.* 7. Click **Save**, then click **Publish as Corporate Template**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-templates-image-29kzz9fk.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A55%3A35Z&se=2026-11-01T20%3A55%3A35Z&sr=c&sp=r&sig=EbeJuEwJMIXT3pNLX4TwMEPwGuW%2FNwYTPwnYhc9yJRM%3D) **Note:** *You can also go to the email template in the Email Template catalog and click* ***More Actions ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-templates-image-0hjtm1hg.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A55%3A35Z&se=2026-11-01T20%3A55%3A35Z&sr=c&sp=r&sig=EbeJuEwJMIXT3pNLX4TwMEPwGuW%2FNwYTPwnYhc9yJRM%3D)*** *then select* ***Publish as Corporate Template.*** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-templates-image-rsvyxdci.gif?sv=2026-02-06&spr=https&st=2026-11-01T19%3A55%3A35Z&se=2026-11-01T20%3A55%3A35Z&sr=c&sp=r&sig=EbeJuEwJMIXT3pNLX4TwMEPwGuW%2FNwYTPwnYhc9yJRM%3D) ## Unpublish email templates in Corporate HQ 1. Go to **Marketing** **Pro** **> Email Template**. 2. Find the published corporate email template and click **Edit**. 3. On the *Configure Email Template* screen that opens, click **Actions** and select **Unpublish**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-templates-image-zlgdz5n0.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A55%3A35Z&se=2026-11-01T20%3A55%3A35Z&sr=c&sp=r&sig=EbeJuEwJMIXT3pNLX4TwMEPwGuW%2FNwYTPwnYhc9yJRM%3D) **Note:** *You can also go to the email template in the Email Template catalog and click* ***More Actions*** *![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-templates-image-i6960jao.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A55%3A35Z&se=2026-11-01T20%3A55%3A35Z&sr=c&sp=r&sig=EbeJuEwJMIXT3pNLX4TwMEPwGuW%2FNwYTPwnYhc9yJRM%3D) then select* ***Unpublish.*** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-templates-image-1ak1cjrd.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A55%3A35Z&se=2026-11-01T20%3A55%3A35Z&sr=c&sp=r&sig=EbeJuEwJMIXT3pNLX4TwMEPwGuW%2FNwYTPwnYhc9yJRM%3D) ## Edit an email template 1. On the *Email Templates* screen, find the template you want and click **Edit**. The *Configure Email Template* screen opens. **Note:** *For* [card view mode](https://help.servicetitan.com/#view-email-templates-aspire)*, hover over the template to see the* ***Edit*** *button, then click* ***Edit****.* 2. Edit your content as needed. 3. When finished, click **Save**. ## Clone an email template If you have an email template that works well, you can clone it to use it in other branches. You can clone public email templates and templates you created. To clone an email template: 1. Go to **Marketing** **Pro** **> Email Template**. 2. Click **Clone** next to the email template you want to clone. **Note:** *For* [card view mode](https://help.servicetitan.com/#view-email-templates-aspire)*, hover over the template to see and click* **Clone***.* ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-templates-image-7f2cb1w8.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A55%3A35Z&se=2026-11-01T20%3A55%3A35Z&sr=c&sp=r&sig=EbeJuEwJMIXT3pNLX4TwMEPwGuW%2FNwYTPwnYhc9yJRM%3D) ## Preview an email template To preview the template details, find the template you want and click **Preview**. **Note:** *For* [card view mode](https://help.servicetitan.com/#view-email-templates-aspire)*, hover over the template to see and click* ***Preview****.* ### Preview the Email Template on Desktop and Mobile 1. Click **Edit**. 2. On the *Configure Email Template* screen that opens, click the **Actions** dropdown then select **Preview**. The *Preview mode* screen opens. **Note:** *You can choose between* ***Desktop*** *or* ***Mobile*** *view. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-templates-image-0hg6y7vu.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A55%3A35Z&se=2026-11-01T20%3A55%3A35Z&sr=c&sp=r&sig=EbeJuEwJMIXT3pNLX4TwMEPwGuW%2FNwYTPwnYhc9yJRM%3D)* ## Add a template to favorites On the *Email Templates* screen, click the **Heart** icon to add a template to your favorites. You can add public email templates and templates you created to your favorites. **Note:** *For* [card view mode](https://help.servicetitan.com/#view-email-templates-aspire)*, hover over the template to see and click the* ***Heart*** *icon.* *![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-templates-image-rulh5cfd.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A55%3A35Z&se=2026-11-01T20%3A55%3A35Z&sr=c&sp=r&sig=EbeJuEwJMIXT3pNLX4TwMEPwGuW%2FNwYTPwnYhc9yJRM%3D)* ## Archive email templates You can archive an email template to hide it from the dashboard and prevent it from being used by you or anyone on your team. You can archive public email templates and templates you created. To archive an email template: 1. Go to **MarketingPro> Email Template**. 2. Hover over the email template you want to archive, click **More ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-templates-image-ba58b7ip.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A55%3A35Z&se=2026-11-01T20%3A55%3A35Z&sr=c&sp=r&sig=EbeJuEwJMIXT3pNLX4TwMEPwGuW%2FNwYTPwnYhc9yJRM%3D)**, then select **Archive**. 3. On the confirmation window that opens, click **Confirm**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-templates-image-bkb27zwr.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A55%3A35Z&se=2026-11-01T20%3A55%3A35Z&sr=c&sp=r&sig=EbeJuEwJMIXT3pNLX4TwMEPwGuW%2FNwYTPwnYhc9yJRM%3D) ## Unarchive email templates You can unarchive an email template that you previously archived to restore it to your dashboard and allow your team to use it. You can unarchive public email templates and templates created by you. 1. Go to **Marketing** **Pro** **> Email Template**. 2. On the *Email Templates* screen that opens, click the **Email Templates** dropdown then select **Archived Templates**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-templates-image-1mard0nh.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A55%3A35Z&se=2026-11-01T20%3A55%3A35Z&sr=c&sp=r&sig=EbeJuEwJMIXT3pNLX4TwMEPwGuW%2FNwYTPwnYhc9yJRM%3D) 3. Go to the email template you want to restore, click **More** , then select **Unarchive**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-email-templates-image-zx4xgqka.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A55%3A35Z&se=2026-11-01T20%3A55%3A35Z&sr=c&sp=r&sig=EbeJuEwJMIXT3pNLX4TwMEPwGuW%2FNwYTPwnYhc9yJRM%3D) 4. On the confirmation window that opens, click **Confirm**. ## Want to learn more? - See [Marketing Pro Campaign Manager overview](https://help.servicetitan.com/how-to/marketing-pro-campaign-manager-overview-aspire) - See [Create email campaign content](https://help.servicetitan.com/how-to/create-email-campaigns-content-mrk-pro) - See [Create email templates](https://help.servicetitan.com/how-to/create-email-templates-aspire) ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns. **What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue. **Also called:** ST Marketing, Marketing automation **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)