--- title: "Manage Marketing Pro Brand settings" slug: "manage-marketing-pro-brand-settings" updated: 2026-10-16T00:57:49Z published: 2026-10-16T00:57:49Z canonical: "help.servicetitan.com/manage-marketing-pro-brand-settings" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage Marketing Pro Brand settings ## Overview A brand represents part of your company. For example, you might operate multiple brands offering the same service but with unique branding. You can create a brand, upload its logo, and assign distinct email addresses and locations to each one. --- ### #### Make sure you’re viewing the correct Marketing Pro content This article is for Marketing Pro v2. If you are using Marketing Pro, see [Manage Marketing Pro Settings](/roofing/docs/manage-marketing-pro-settings) for content specific to your experience. #### Who uses this feature - Marketing managers, business owners, and other marketers on your team - Primarily benefits Commercial Service and Replacement business types and Residential Service and Replacement business types - Applies to all trades #### Feature configuration - To get started with Marketing Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager (PAM). ## Things to know - You must have at least one brand set up to create marketing campaigns. - You can use the information in the *Company Details* section as merge tags to automatically populate your marketing content. - You can build a brand from scratch or use the information from your default brand. ## Add new brand using default brand information 1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A23Z&se=2026-11-01T20%3A51%3A23Z&sr=c&sp=r&sig=DDlPo%2FwxRJ7x%2FcyCoIfgGeas3g7UqVmMrBXdXB3aVY4%3D). 2. In the side panel, go to **Marketing Pro > Brands**. 3. Click **Add New > Add New with Default Brand Information**. ![User interface showing options to add new brands in TitanExchange platform.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-brand-settings-image-b7po26dc.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A23Z&se=2026-11-01T20%3A51%3A23Z&sr=c&sp=r&sig=DDlPo%2FwxRJ7x%2FcyCoIfgGeas3g7UqVmMrBXdXB3aVY4%3D) 4. On the *Add brand* screen that opens, update the default brand information with the details for the newly created brand. ![Form for adding brand details including name, address, and social media links.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-brand-settings-image-4lr8corr.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A23Z&se=2026-11-01T20%3A51%3A23Z&sr=c&sp=r&sig=DDlPo%2FwxRJ7x%2FcyCoIfgGeas3g7UqVmMrBXdXB3aVY4%3D) 5. When finished, click **Finish**. 6. On the *Brand Added* pop-up that opens, click **Configure Email**. > [!TIP] > **Tip:** Click **Complete Later** if you want to save the newly created brand and complete the email configuration later. ![Confirmation message indicating successful brand addition and next steps for email configuration.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-brand-settings-image-kn4a8lwj.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A23Z&se=2026-11-01T20%3A51%3A23Z&sr=c&sp=r&sig=DDlPo%2FwxRJ7x%2FcyCoIfgGeas3g7UqVmMrBXdXB3aVY4%3D) 7. Click **Configure Email** to configure the brand's email settings. For more, see [Manage Marketing Pro Email Settings](/roofing/docs/manage-marketing-pro-email-settings). ## Add new brand from scratch 1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A23Z&se=2026-11-01T20%3A51%3A23Z&sr=c&sp=r&sig=DDlPo%2FwxRJ7x%2FcyCoIfgGeas3g7UqVmMrBXdXB3aVY4%3D). 2. In the side panel, go to **Marketing Pro > Brands**. 3. Click **Add New** then **Start from Scratch**. ![User interface showing options to add a new brand or start from scratch.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-brand-settings-image-too8m0hm.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A23Z&se=2026-11-01T20%3A51%3A23Z&sr=c&sp=r&sig=DDlPo%2FwxRJ7x%2FcyCoIfgGeas3g7UqVmMrBXdXB3aVY4%3D) 4. On the *Add Brand* screen that opens, provide the following Brand Details: - **Brand Name:** The brand name that you want to appear on campaigns. - **Tagline/Slogan:** The brand tagline or slogan that you want to appear on campaigns. - **Brand Email:** The brand email address that you want to appear on campaigns. - **Website URL:** The company website that you want to appear on campaigns. - **Street Address, Suite, City, State,** and **Zip Code:** The brand address. > [!NOTE] > **Note:** Address field names may differ depending on your county. For example, those in the United States see the *Zip Code* and *State* fields and those in Canada see the *Postal Code* and *Province* fields. - **Year Established:** The year the brand was established. - **Phone Number:** The brand phone number that you want to appear on campaigns. - **(Optional)** **Facebook URL:** The URL for the brand's Facebook account. - **(Optional) X URL:** The URL for the brand's X account. - **(Optional) Youtube URL:** The URL for the brand's YouTube account. - **(Optional) Instagram URL:** The URL for the brand's Instagram account. - **Logo:** Upload your logo. Acceptable file types include PNG, JPG, SVG, and JPEG. Logos can be any size, but you'll get the best results if your logo is at least 180 x 180 pixels. > [!NOTE] > **Note:** You can download, delete, or replace the logo. ![Form for adding brand details including name, address, and social media links.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-brand-settings-image-bq7s2yd1.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A23Z&se=2026-11-01T20%3A51%3A23Z&sr=c&sp=r&sig=DDlPo%2FwxRJ7x%2FcyCoIfgGeas3g7UqVmMrBXdXB3aVY4%3D) 5. In the *Select Your Trades* section, select each trade that applies to the brand. This determines which ServiceTitan [email templates](/v1/docs/manage-marketing-pro-email-templates) are available for your company to use. New email templates are periodically added to Marketing Pro for each trade. > [!TIP] > **Tip:** If none of the trades match your business or you'd like access to all available templates, we recommend selecting all trades. ![Selection interface for various trades including HVAC, plumbing, and electrical services.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-brand-settings-image-iz0ywb54.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A23Z&se=2026-11-01T20%3A51%3A23Z&sr=c&sp=r&sig=DDlPo%2FwxRJ7x%2FcyCoIfgGeas3g7UqVmMrBXdXB3aVY4%3D) 6. When finished, click **Finish**. 7. On the *Brand Added* pop-up that opens, click **Configure Email**. > [!TIP] > **Tip:** Click **Complete Later** if you want to save the newly created brand and complete the email configuration later. ![Confirmation message indicating successful brand addition and next steps for email configuration.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-brand-settings-image-or1i0y3r.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A23Z&se=2026-11-01T20%3A51%3A23Z&sr=c&sp=r&sig=DDlPo%2FwxRJ7x%2FcyCoIfgGeas3g7UqVmMrBXdXB3aVY4%3D) 8. Configure the brand's email settings. For more, see [Manage Marketing Email Settings](/roofing/docs/manage-marketing-pro-email-settings). ## Set default brand 1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A23Z&se=2026-11-01T20%3A51%3A23Z&sr=c&sp=r&sig=DDlPo%2FwxRJ7x%2FcyCoIfgGeas3g7UqVmMrBXdXB3aVY4%3D). 2. In the side menu, go to **Marketing Pro > Brands**. 3. Click **Actions > Set as Default** for the brand you want to set as the default. ![User selecting 'Set as Default' for the brand 'Docs Steam' in the interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-brand-settings-image-ejn7uopk.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A23Z&se=2026-11-01T20%3A51%3A23Z&sr=c&sp=r&sig=DDlPo%2FwxRJ7x%2FcyCoIfgGeas3g7UqVmMrBXdXB3aVY4%3D) ## Archive brands 1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A23Z&se=2026-11-01T20%3A51%3A23Z&sr=c&sp=r&sig=DDlPo%2FwxRJ7x%2FcyCoIfgGeas3g7UqVmMrBXdXB3aVY4%3D). 2. In the side menu, go to **Marketing Pro > Brands**. 3. Click **Actions > Edit** for the brand you want to archive. ![User interface showing active brands with options to edit and set default.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-brand-settings-image-1mkv56lf.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A23Z&se=2026-11-01T20%3A51%3A23Z&sr=c&sp=r&sig=DDlPo%2FwxRJ7x%2FcyCoIfgGeas3g7UqVmMrBXdXB3aVY4%3D) 4. On the *Edit Brand* screen that opens, click **Archive**. ![Form for editing brand details including name, address, and social media links.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-brand-settings-image-pa9en47n.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A23Z&se=2026-11-01T20%3A51%3A23Z&sr=c&sp=r&sig=DDlPo%2FwxRJ7x%2FcyCoIfgGeas3g7UqVmMrBXdXB3aVY4%3D) 5. On the *Active brand?* pop-up that opens, confirm you want to delete this brand then click **Archive**. ![Confirmation dialog asking to archive a brand with a delete confirmation checkbox.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-brand-settings-image-nic9gsja.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A23Z&se=2026-11-01T20%3A51%3A23Z&sr=c&sp=r&sig=DDlPo%2FwxRJ7x%2FcyCoIfgGeas3g7UqVmMrBXdXB3aVY4%3D) ## Restore brands 1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A23Z&se=2026-11-01T20%3A51%3A23Z&sr=c&sp=r&sig=DDlPo%2FwxRJ7x%2FcyCoIfgGeas3g7UqVmMrBXdXB3aVY4%3D). 2. In the side menu, go to **Marketing Pro > Brands**. 3. Click **Active Brands** and select **Archived Brands**. ![User interface showing options for Active and Archived Brands with a clickable action.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-brand-settings-image-fk7euji5.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A23Z&se=2026-11-01T20%3A51%3A23Z&sr=c&sp=r&sig=DDlPo%2FwxRJ7x%2FcyCoIfgGeas3g7UqVmMrBXdXB3aVY4%3D) 4. Click **View Brand** for the brand you want to restore. 5. Click **Restore Brand**. ![Form for restoring archived brand details including name, email, and address information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-brand-settings-image-vdpmg6el.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A23Z&se=2026-11-01T20%3A51%3A23Z&sr=c&sp=r&sig=DDlPo%2FwxRJ7x%2FcyCoIfgGeas3g7UqVmMrBXdXB3aVY4%3D) 6. On the *Restore Brand?* pop-up that opens, click **Restore**. ![Confirmation dialog asking to restore a brand with options to cancel or proceed.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-marketing-pro-brand-settings-image-1h4br4kx.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A23Z&se=2026-11-01T20%3A51%3A23Z&sr=c&sp=r&sig=DDlPo%2FwxRJ7x%2FcyCoIfgGeas3g7UqVmMrBXdXB3aVY4%3D) ## FAQ --- ### #### Can my logo be larger than 400x400 pixels? Yes, the minimum logo size requirement is 180x180 pixels. #### Does my logo have to be square? No. As long as your logo meets the minimum size requirement of 180x180 pixels, it can be any size horizontally or vertically. #### I see an Issue with Brand Registration error, but my registration is complete. What should I do? The *Issue with Brand Registration* error often means your website is not compliant with The Campaign Registry (TCR) guidelines. To fix this, you must ensure your website meets all TCR requirements before contacting [Technical Support](https://go.servicetitan.com/#/ask) for resubmission. For more, see [TCR campaign guidelines and requirements](/roofing/docs/tcr-campaign-guidelines-and-requirements). #### Can I submit marketing registration for multiple brands? Currently, you can only register one brand per ServiceTitan account. #### In Marketing settings, there’s a Select Your Trades section. Is there an option to include roofing content? There isn’t a roofing option in the *Select Your Trades* section. However, roofing email templates are available. To have access to all available templates, including roofing: 1. Go to the navigation bar and click **Marketing**. 2. In the side panel, go to **Marketing Pro > Brands**. 3. Click **Configure** or **View** for the brand you want to select trades for. 4. In the *Select Your Trades* section, select all available trades. ![Selection of various trades for business including electrical, plumbing, and lawn care services.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/marketing-pro-v2---faq-image-p17oea3w.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A23Z&se=2026-11-01T20%3A51%3A23Z&sr=c&sp=r&sig=DDlPo%2FwxRJ7x%2FcyCoIfgGeas3g7UqVmMrBXdXB3aVY4%3D) 5. When finished, click **Save**. Now, you can access the available roofing templates. ## Want to learn more? - See [Manage Marketing Pro Email Settings](/roofing/docs/manage-marketing-pro-email-settings) ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns. **What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue. **Also called:** ST Marketing, Marketing automation **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)