Invoices Did Not Export But No Errors Listed on the Batch

Problem

Invoices did not export over to your accounting software and the pending export report did not list any errors linked to the batch.

Solution

1. Go to the Pending Export Report.

2. Select the Show Only Errors option.

3. Run the report

4. Check if any failed payments are listed.

5. If there are failed payments, resolve the errors and attempt to export the batch again.

6. If there are no failed payments listed, un-post the batch.

7. Repost the batch.

8. Attempt to export the batch again.

9. If the issue persists, contact Technical Support for further assistance.

Troubleshooting tips

• Do not export payments before invoices. Exporting payments before invoices will cause errors.

• For NSF payment types, make sure the export setting is set to Payment or Journal Entry.

• To mark failed payments as resolved, go to Accounting > Customer Payments > Failed - Last 30 Days > Actions > Mark as Resolved.

• Try to clear your browser cache and go into Incognito mode and try exporting again.

• Verify transactions actually exist in your accounting software.

• Zero balance or empty invoices are automatically bypassed and won't export.

Preventing export issues

• Ensure all materials and equipment have assigned technicians

• Complete jobs before attempting to export invoices

• Verify customer names match exactly between ServiceTitan and your accounting software

• Don't modify exported invoices directly in accounting software