How to ensure all customer calls are recorded in ServiceTitan?

Problem

Some calls are not getting recorded. Employees may notice that when trying to playback the recording, nothing is there.

Solution

Ensure you've configured your Inbound and Outbound Call Recording Options and check the phone numbers that are excluded from call recording.

Review your recording settings

1. Go to Settings > Phones > Call Recording.

2. On the Call Recording screen, configure your Inbound and Outbound Call Recording Options.        

   1. In the Inbound Call Recording section, click Edit.                

      1. Select Automatically start recording at beginning of call.

      2. Click Save.

   2. In the Outbound Call Recording section, click Edit.                

      1. Select Automatically start recording at beginning of call.

      2. Click Save.

3. Review your Call Recording Exceptions to make sure no important customer calls are being excluded.

For more information, see Call recording settings for Basic Phone Integration.