How does Reserve with Google create unassigned jobs and can we turn this setting off?

Problem

A job was created through the Reserve with Google integration. The job remained unassigned and was overlooked by the office staff.

Solution

1. Go to Settings > Integrations > Marketing Integrations.

2. Click Edit next to the Reserve with Google integration.

3. Go to the Availability section to see if Automatically create a job on the Dispatch Board is selected. If it's selected, then the integration will automatically create unassigned jobs instead of booking requests in ServiceTitan.

4. If you no longer want the integration to create unassigned jobs, deselect Automatically create a job on the Dispatch Board and save your changes.

5. Now, requests will come in as booking requests for your team to review and book jobs manually.

For more, see Reserve with Google Booking Integration.

Note: If Scheduling Pro overrides your Reserve with Google integration, edit Scheduling Pro instead by turning off the Send Scheduling Pro appointments as jobs to the Dispatch Board setting in the Booking Preferences section of Scheduling Pro Scheduler Details. For more, see Scheduling Pro Onboarding Part 1: Set up quick settings.