Problem
Office employees report slowness in ServiceTitan. Some elements on fully loaded pages take up to 3 seconds to load.
Solution
Identify and resolve the slowness issues in ServiceTitan for your office staff.
Check internet speed
Test your internet connection speed.
If slow, contact your internet service provider.
Clear cache and cookies in Google Chrome
On your computer, open Google Chrome.
At the top right, click More and then Clear browsing data.
A new window opens.
Select the Advanced tab.
From the Time range dropdown, select All time.
Select Cookies and other site data and Cached images and files.
Click Clear data.
Use incognito mode
On your computer, open Google Chrome.
At the top right, click More and then Clear browsing data.
Select New Incognito Window.
Log in to ServiceTitan and check if it's faster.
Review computer performance
Check your computer for any running programs that might slow it down.
Close unnecessary programs.
Update your browser
Open Google Chrome.
Click More in the top right corner.
Go to Help > About Google Chrome.
Chrome will check for updates.
If there's an update, Chrome will install it automatically.
Relaunch Chrome.
Check ServiceTitan on a different computer
Log in to ServiceTitan from a different computer.
Compare the performance.
If the issue is not resolved after trying all the troubleshooting steps above, contact ServiceTitan Technical Support for further help.