---
title: "How can I prevent checklists from being automatically emailed to customers after job completion?"
slug: "how-can-i-prevent-checklists-from-being-automatically-emailed-to-customers"
updated: 2026-10-15T04:13:16Z
published: 2026-10-15T04:13:16Z
canonical: "help.servicetitan.com/how-can-i-prevent-checklists-from-being-automatically-emailed-to-customers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I prevent checklists from being automatically emailed to customers after job completion?

## Problem

Checklists are automatically emailed to customers when jobs are completed without user prompting.

## Solution

Follow the steps below to solve the issue.

### Edit the form

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A44Z&se=2026-11-01T20%3A51%3A44Z&sr=c&sp=r&sig=aeyjmDpBEEzHiF0zykMzhy2ciZUKYUdPYzZnnP%2FUqAo%3D).
2. In the side panel, click **Operations > Forms**.
3. Find the form you want to edit.
4. Click **Edit**.
5. Look for the *If filled, email to customer automatically upon job completion option*.
6. Uncheck this option for each checklist you don't want to send automatically.
7. Save your changes.
8. Repeat steps 2-4 for all relevant forms.