---
title: "How can I disable the option of sending text messages to customers to rate the technicians' performance?"
slug: "how-can-i-disable-option-sending-text-messages-customers-rate-technicians"
updated: 2026-10-16T02:04:44Z
published: 2026-10-16T02:04:44Z
canonical: "help.servicetitan.com/how-can-i-disable-option-sending-text-messages-customers-rate-technicians"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I disable the option of sending text messages to customers to rate the technicians' performance?

## Problem

You want to disable the option that sends text messages to customers for rating technicians but you're unsure how to do so.

## Solution

### Uncheck survey notification option

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A56%3A03Z&se=2026-11-01T20%3A56%3A03Z&sr=c&sp=r&sig=cdqXnghnQjHu3jHr9Y0vjaeB%2FWRbTes1X%2F7v7yCZhUQ%3D) .
2. Click on **Communications**.
3. Select **Customer Notifications**.
4. Find the *Survey notification* option.
5. Uncheck the *Survey notification* box to stop sending these messages.

Follow these steps, and you will no longer send text messages asking customers to rate your technicians.