How can I add custom technician company positions in ServiceTitan?

Problem

Users can't add custom technician company positions in ServiceTitan. The positions are pre-made and hard-coded for reporting purposes.

Solution

There's no option to create and add company positions to technicians as all the positions are hard-coded for reporting purposes.

Create and add roles

As a workaround, you can create and add Roles:

1. Go to the navigation bar and click Settings .

2. In the side panel, click People > Role permissions.

3. In the Technician Roles section, click Add.

4. In the window that opens, enter a role name and click Save.

5. Grant the necessary permissions and click Save.

6. In the side panel, click People > Technicians.

7. Select a technician and click Edit.

8. In the Role field, select the role you just created. 

9. When finished, click Save Changes.