Overview
When reminder notifications are turned on, your customers automatically receive a reminder text or email about their job appointments. You can set reminders to be sent 24 hours before a scheduled appointment, or a specific time the day before the appointment.
Who uses this feature
Administrators and Office Employees.
Applies to all business types.
Things to know
To enable text notifications, your default SMS number must be set up and SMS notifications must be enabled. If your default SMS number is not properly configured, you're prompted to edit your phone number.
Your arrival window settings apply to both text and email notifications. Additionally, you can't have a different arrival window setting for booking confirmations and reminder notifications.
If a job has multiple appointments, a reminder notification is sent for each one.
If the job's appointment is booked on the same day after the reminder notification window has passed, the customer will not receive a reminder notification for that appointment.
Enable appointment reminder notifications
Go to the top toolbar and click Settings
. In the side panel, go to Communications > Customer Notifications.
Click Reminder Notifications.
Go to the Text and Email tab and turn on the toggle to enable notifications.
You can also customize the notification message. For more, see Customize notification message templates.Click the Settings tab and choose when notifications are sent. You can set reminders to go out 24 hours before a scheduled appointment, or a specific time the day before the appointment. You can also exclude reminders for specific business units and job types.
If you don’t have arrival windows enabled, use the Arrival Window section to select how you want to handle notification timing guidelines.
By default, if you don’t have arrival windows enabled your business hours are used to provide your customers with an arrival window. For more, see Choose your arrival window settings.Note: If you select Job Start time + Job Type Duration, the change applies to both booking confirmations and appointment reminders.
When finished, click Save.
