---
title: "How to Create a Return for Serialized Equipment in ServiceTitan"
slug: "create-a-return-for-serialized-equipment-in-servicetitan"
updated: 2026-10-15T04:41:11Z
published: 2026-10-15T04:41:11Z
canonical: "help.servicetitan.com/create-a-return-for-serialized-equipment-in-servicetitan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Create a Return for Serialized Equipment in ServiceTitan

## Problem

You are unable to create a return for a serialized equipment in ServiceTitan due to not being able to use the same serial number.

## Solution

1. On the navigation bar, click **Inventory > Adjustments**.
2. [Create an inventory adjustment](/roofing/docs/create-edit-and-copy-inventory-adjustments-1) to increase the inventory for the item.
  1. If the system does not allow you to use the same serial number, enter the serial number and add a hyphen to the end.
3. [Create the return](/roofing/docs/create-a-return) under the warranty with the correct serial number.

> [!NOTE]
> **Note:** If you encounter any issues while creating the return, make sure to check that the purchase order is not exported.