This article explains how to redirect business calls to a different number during the holiday period.
Workflows
Set up Holiday hours in Dialpad
Note: This process pertains exclusively to business calls and does not apply to job scheduling. For details on setting up holidays for your technicians, see Set up timesheet codes.
In Dialpad, go to the admin settings and click on the Mainline (Where all advertised numbers should be housed).
Scroll below all the Mainline numbers and find 'Business hours & Call Routing'.
Click on this and find 'Holiday Hours'.
Click on the purple 'Add Holiday' button, from this menu you will be presented with the option to choose a holiday or create a new one.
If you choose to create a new holiday you will name the holiday, choose the date, and choose whether the holiday will repeat. You will then select the business hours of the holiday, and the open and closed hours routing options. These routing options will only apply on the day of the holiday and will return to normal routing options after the holiday ends.
Note: If call centers or departments have direct numbers you will also need to set this up the same way in the department or the call center.
