Overview
You can set your caller ID in Dialpad so that when you place outbound calls, customers see a callback number that's related to your business, making them more likely to answer.
Who uses this feature
Customer Service Representatives (CSRs)
Applies to all business types
Feature configuration
To get started with Phones Pro, request a demo on our Pro Products page, or reach out to your Customer Success Manager (CSM) or Pro Account Manager.
Things to know
For accurate marketing reports, do not use a number that's assigned to a marketing campaign as your caller ID.
For best practice, use your business location's main line as your caller ID.
This feature applies to advanced seat users only.
Change your caller ID
Go to the top toolbar and click Phones Pro
to open the embedded dialer. Note: If you don't have the embedded dialer enabled, sign in to your Dialpad account and skip to step four.
In the Phones Pro embedded dialer, click the Wrench icon.
Phone Preferences opens.Click View Dialpad Settings.
Your Dialpad profile opens in a new tab.Click the Caller ID dropdown and select the number you want to use as your caller ID.
When you're done, close the Dialpad tab. Your changes are automatically saved.