Certificate window does not pop-up after installing/updating 2.0 web connector - Problem/Solution

  • Updated on Mar 27, 2026
  • Published on Feb 11, 2026
  • 1 minute(s) read
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Problem

The Certificate window does not pop up after installing/updating QBD 2.0 web connector.

Solution

Delete connection

If the certificate window does not pop up after installing/updating 2.0 web connector:

  1. In Quickbooks go to Preferences > Integrated Applications. 

  2. Delete the existing ServiceTitan connection from the list so it's not displayed in this table: 

  3. You can now re-install the 2.0 Web Connector and the Certificate Window should appear. 

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