---
title: "Purchase order is on the wrong job and already received"
slug: "cancel-a-po-in-received-status-and-move-to-different-job"
updated: 2026-10-16T00:24:47Z
published: 2026-10-16T00:24:47Z
canonical: "help.servicetitan.com/cancel-a-po-in-received-status-and-move-to-different-job"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Purchase order is on the wrong job and already received

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-11-01T19%3A51%3A52Z&se=2026-11-01T20%3A51%3A52Z&sr=c&sp=r&sig=Hm2u%2Byq%2FaT3gS22tbFrP%2B08lXqua1ljpa%2BxdN9pXMGg%3D) Troubleshooting **Role:** Managers · Office employees**Area:** Purchasing, Purchase Orders · All versions · All business types

## **What you're seeing**

You created a purchase order on the wrong job, and it's now in **Received** status. Because the PO has been received, you can't edit it to change the job, and you need to move it to the correct job.

## **Why this happens**

**Reason 1**

**A PO in Received status is locked from editing.** The receipt is what records the items as received against the job. Canceling the receipt makes the PO editable again so you can reassign the correct job.

## **Before you start**

> [!NOTE]
> **Caution:** These steps work only while the PO has not yet been batched or exported to your accounting system. If it has been batched or exported, canceling the receipt fails with the error "Batched purchase order cannot be edited". Clearing that safely involves unbatching the PO itself (not just the vendor bill) and resolving the PO's exported status, which affects your general ledger and any accounting-system integration. Work with your accounting team or Technical Support to unbatch and correct it before using these steps.

## **How to fix it**

### **1****Cancel the receipt, then reassign the job**

1. Go to the PO on the invoice.
2. Under the **Documents** section, click **Receipt**.
3. Under the **Action** tab, click **Cancel**.
4. Once the receipt is canceled, the PO returns to **Sent** status and becomes editable. Click the **Action** tab > **Edit** and assign the correct job number.

> [!NOTE]
> **✓ Done ·** The PO shows the correct job number, and the wrong job no longer has the PO attached.

## **Still not working?**

If you can't cancel the receipt or reassign the job, contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The PO number, the wrong job number, and the correct job number
- The PO's current status (e.g., Received, Sent)
- Whether the PO or its receipt has been batched or exported to accounting
- The exact text of any error message you see (for example, "Batched purchase order cannot be edited")
- Which steps from this article you already tried

## **Want to learn more?**

[**How to Un-Receive a Purchase Order ›**](https://help.servicetitan.com/roofing/docs/how-to-un-receive-a-purchase-order) Step-by-step guide to reversing a receipt so a received purchase order can be edited again.

[**What is the process for editing a Purchase Order after it has been received but not exported? ›**](https://help.servicetitan.com/roofing/docs/what-is-the-process-for-editing-a-purchase-order-after-it-has-been-received) Walkthrough for editing a received PO that has not yet been exported to your accounting system.