Can't change the phone number for a technician

Problem

The problem is that the user wants to change the technician's phone number to start the setup process. A technician already has the same phone number in their deactivated account, and the system doesn't allow you to use that number for the new technician's account.

Solution

To solve the problem, delete the phone number from the technician's inactive account profile and then add it to the active account.

Delete the phone number and add it to the active account

To remove the phone number from the inactive account:

1. In ServiceTitan, go to the navigation bar and click Settings.

2. From the side panel, select People > Technicians. 

3. From the Active column, deselect Active and select Inactive.

4. Click Filter. 

5. From the list, select the technician who has the phone number in their user profile and click Edit. The Edit page opens

6. From the Mobile Phone field, remove the phone number.

7. Click Save. To add the phone number to the active account:

8. Go to Settings > People > Technicians.

9. From the Active column, deselect Inactive and select Active.

10. Click Filter. 

11. Select the technician you'd like to add the phone number to and click Edit.

12. In the Mobile Phone field, add the phone number.

13. Click Save.

Related Content

• Add or edit employee or technician profiles