---
title: "Can I change the name of the Leads section on customer and location records and add follow ups to it directly?"
slug: "can-i-change-the-name-of-the-leads-section-on-customer-and-location"
updated: 2026-10-16T00:45:16Z
published: 2026-10-16T00:45:16Z
canonical: "help.servicetitan.com/can-i-change-the-name-of-the-leads-section-on-customer-and-location"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can I change the name of the Leads section on customer and location records and add follow ups to it directly?

## Problem

You can't relabel the *Leads* section on customer and Location Records or add follow-ups directly to it.

## Solution

The *Leads* section on customer and location records lists leads you can follow-up with. You can't relabel this section or add follow-ups directly to it. Instead, you can do the following:

1. **Create leads from the *Call Booking* screen:** Create leads to follow up with using one of the following workflows. In each workflow, you can attach the lead to a customer or location record, which makes it show up in the *Leads* section of the record:
  - [Capture a lead from an incoming call](/roofing/docs/capture-a-lead-from-an-incoming-call)
  - [Capture a lead from a booking](/roofing/docs/capture-a-lead-from-a-booking-1)
  - [Capture a lead manually](/roofing/docs/capture-a-lead-manually)
2. **Follow up with leads:** After you create leads, follow up with them to try to convert them to jobs. You can access leads from **Follow Up > Leads** or from the *Leads* section of the customer or location record they're attached to:
  - [Use the Follow Up screen to find and view captured leads](/roofing/docs/use-the-follow-up-screen-to-find-and-view-captured-leads)
  - [Convert a lead to a job](/roofing/docs/convert-a-lead-to-a-job)

For more information on leads in ServiceTitan, see [Leads](/roofing/docs/leads-home).

A physical service address associated with a customer, containing all jobs, equipment, and history for that property.

**What it does:** Separates service history by property so businesses serving customers with multiple locations can track work at each site.

**Also called:** Service address, Property record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)