--- title: "Book a job from a Reserve with Google Lead" slug: "book-a-job-from-a-reserve-with-google-lead" updated: 2026-10-16T03:18:10Z published: 2026-10-16T03:18:10Z canonical: "help.servicetitan.com/book-a-job-from-a-reserve-with-google-lead" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Book a job from a Reserve with Google Lead ## Overview You can book a job from a Lead you received from Reserve with Google in two ways: 1. From an online booking request on the *Booking* screen 2. From an unassigned job in the Job Tray below the Dispatch Board --- ### #### Who uses this feature - Administrators, marketing managers, operations managers, project managers, CSRs, and anyone who receives leads from Reserve with Google - Primarily for Residential Service & Replacement business types #### Feature configuration - If you don't have a Google Business Profile, you can create, claim, and verify your profile [here](https://www.google.com/business/). - If you have questions about configuring the Reserve with Google Integration in your ServiceTitan account, please contact [integrations@servicetitan.com](mailto:integrations@servicetitan.com). ## Things to know - The Reserve with Google integration in ServiceTitan is managed through WorkConnect. For more, see [WorkConnect overview](/roofing/docs/workconnect-overview). - If you don't already have a Google Business Profile, you need to create one before you can begin working with the Reserve with Google integration in ServiceTitan. - Only Administrator or Owner roles in ServiceTitan can accept the data agreement and set up the integration. - After you set up the integration, ServiceTitan automatically creates and associates a Reserve with Google marketing campaign. - Scheduling Pro customers can leverage their widget for an enhanced booking experience. - When someone requests a job through Reserve with Google, they can select an SMS consent box after entering their phone number. If they consent, they'll receive SMS updates about their request and any job appointments. If they don't consent, their notification preferences are turned off in ServiceTitan to comply with telecom regulations and respect their communication preferences. - For further consideration as it pertains to Google Local Services Ads (GLSA), please see the *Things to know* section in [Reserve with Google Booking Integration](/roofing/docs/reserve-with-google-booking-integration-and-scheduling-pro). ## Book a job from a Reserve with Google Lead ### Book a job from an online booking request 1. Go to the navigation bar and click **Calls** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-calls-inactive.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A57%3A26Z&se=2026-11-01T21%3A57%3A26Z&sr=c&sp=r&sig=BRZmXJH5HWvQGJEykxkfoWTBkLAVPKuDdAwpiEoBwRY%3D) . 2. In the side menu, click **Bookings**. > [!NOTE] > **Note:** Depending on your account setup, the *Calls* screen may also be called the *Job Booking* screen. 3. Select the booking you want to convert to a job. > [!NOTE] > **Note:** On the booking card, you can view the customer's contact information, the submitted and scheduled dates, and the Leads Integration and logo. 4. Review the details and click **Accept**. 5. [Enter the job details](/roofing/docs/enter-job-details) then finish [booking the job](/roofing/docs/book-a-job). > [!NOTE] > **Note:** After you set up the integration, ServiceTitan automatically creates and associates a Reserve with Google marketing campaign. This marketing campaign is selected by default. ### Book a job on Dispatch Board 1. Go to the navigation bar and click **Dispatch** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-dis-job-appointments.png?sv=2026-02-06&spr=https&st=2026-11-01T20%3A57%3A26Z&se=2026-11-01T21%3A57%3A26Z&sr=c&sp=r&sig=BRZmXJH5HWvQGJEykxkfoWTBkLAVPKuDdAwpiEoBwRY%3D) . 2. Go to the Job Tray below the Dispatch Board. 3. Click the *Unassigned* tab and locate the Reserve with Google appointment you want to update. 4. Assign a technician and update the job details, if needed. ## Want to learn more? See [Reserve with Google Booking Integration](/roofing/docs/reserve-with-google-booking-integration-and-scheduling-pro) The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout. **What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments. **Also called:** Schedule board, Dispatch view **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's advanced scheduling add-on that adds smart capacity management, technician skill matching, and zone-based booking rules. **What it does:** Ensures the right technician is booked for the right job at the right time, maximizing daily revenue and reducing travel waste. **Also called:** Advanced scheduling, Smart scheduling **Tags:** Scheduling Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Targeted text message campaigns sent to customer segments through Marketing Pro. **What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers. **Also called:** Text marketing, SMS marketing **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Text Campaigns