Troubleshooting
Role: Administrator · Accountant · Bookkeeper · Office AdminArea: Accounting > Batch/Export Transactions • All versions
What you're seeing
A batch shows as partially exported in ServiceTitan, but when you check your accounting software, all of the batch's items have actually exported successfully. The status in the two systems doesn't match, which can lead to inaccurate record-keeping and confusion about what still needs to be exported.
Why this happens
Reason 1
The ServiceTitan batch status didn't finish syncing with your accounting software.
The export completed in your accounting software, but the batch's status in ServiceTitan didn't fully update to match. The records are correct on the accounting side; only the ServiceTitan status is out of sync. Bypassing the batch reconciles the status so ServiceTitan shows it as exported.
How to fix it
Note: You need the Batching Invoices permissions to post and bypass batches in Accounting. If you don't have it, contact your admin.
Caution: Only bypass after you have confirmed every item actually exported to your accounting software. Bypassing marks the batch as Exported in ServiceTitan without sending any data — so if some items did not really export, bypassing would hide a genuine gap rather than fix it.
1Confirm the export, then bypass the batch
Use this when all items already show as exported in your accounting software but the batch still reads as partially exported in ServiceTitan.
Confirm that all items in the batch have been successfully exported to your accounting software.
Once you have confirmed every item exported, bypass the batch in ServiceTitan so it displays as exported.
✓ Done · The batch status in ServiceTitan changes to Exported and matches your accounting software. The two systems are back in sync. You're done.
Still not working?
Contact ServiceTitan Technical Support at go.servicetitan.com/ask with:
The batch number showing partially exported
Which accounting software you export to (QuickBooks Online, QuickBooks Desktop, Intacct, etc.)
Whether you confirmed all items exported on the accounting side, and how
Any items that did not export, if you found any
What happened when you tried to bypass the batch
Want to learn more?
Bypass exporting a batch to accounting software ›
Step-by-step instructions for bypassing a batch so it displays as exported in ServiceTitan.
Batch will not post or accept invoices ›
Troubleshoot a batch that fails to post or won't accept invoices.
Empty auto batches stuck in the pending status area ›
Clear empty auto batches that remain stuck in the pending status area.