Overview
This report provides a summary of customers who have outstanding balances with aging information.
Common uses for this report
Use this report to identify the customers whose payments are past due.
How to find this report
Click Reports in the main navigation menu.
On the Reports screen that opens, click Legacy Reports.
In the Search field, search for Accounts Receivable Summary.
Click the report name. Then you will be able to set filters and run the report.
Report filters

Business unit
Filter by business unit. This report can be run by a single business unit or all business units.

Status
Filter by status. This report can be run by posted, exported, or all invoices.

Ignored Deposits
Select the checkbox to ignore deposits.

Include pinned customer notes
Select the checkbox to ignore pinned customer notes.

View or download the report
Click Update to view the report.

The report can be downloaded in three different formats:
Export to Excel (.xlsx) (click the dropdown arrow next to Download PDF)
Export to Comma separated (.csv) (click the dropdown arrow next to Download PDF)
Export to Excel (Allow Long-Running) (click the dropdown arrow next to Download PDF)

You can print statements by location from the report. Click Print Statements to view the statements.

Explanation of report columns

The report includes the following columns:
Column | Description |
|---|---|
Customer | The Bill To customer name on the invoice. |
Phones | The Bill To customer phone number on the invoice. |
Balance | The outstanding balance for a customer. |
< = 30 | Outstanding balance for less than or equal to 30 days. |
31-60 | Outstanding balance for 31 to 60 days . |
61-90 | Outstanding balance for 61 to 90 days. |
91-120 | Outstanding balance for 91-120 days |
> 120 | Outstanding balance for greater than 120 days. |
Explanation of report totals

Totals | Description |
|---|---|
Balance | Balance is calculated by taking the sum of the entire column. |
Currrent | Current is calculated by taking the sum of all Current outstanding balances. |
Passed 30 | Passed 30 is calculated by taking the sum of all Passed 30 outstanding balances. |
Passed 60 | Passed 60 is calculated by taking the sum of all Passed 60 outstanding balances. |
Passed 90 | Passed 90 is calculated by taking the sum of all Passed 90 outstanding balances. |
Passed 120 | Passed 120 is calculated by taking the sum of all Passed 120 outstanding balances. |
Inaccurate customer balance
If you are seeing an incorrect customer balance, it might be due to the following:
The invoice that should have a balance is tied to a job that is not yet completed so the invoice does not have a date
The adjustment invoices that decrease the customer balance might not have a date due to due to a feature being turned off
The Status filter might be set to Posted & Exported while some invoices might be in Pending status