---
title: "How can I zero out a canceled membership’s billing invoice balance?"
slug: "zero-out-a-canceled-membership-s-billing-invoice-balance"
tags: ["Area - Memberships", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Type - Residential"]
updated: 2026-10-16T01:16:19Z
published: 2026-10-16T01:16:19Z
canonical: "help.servicetitan.com/zero-out-a-canceled-membership-s-billing-invoice-balance"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I zero out a canceled membership’s billing invoice balance?

## Problem

You have an unpaid membership billing invoice for a customer who canceled their membership, and you need to zero out the invoice and remove it from the accounting page without leaving a balance.

## Solution

> [!NOTE]
> **Note:** This process is not applicable to Deferred revenue memberships or invoices that have already been exported. If the invoice is exported, use another task on a adjustment invoice zero out the invoice.

If you have a cancelled membership, but it already has a billing invoice created that is creating a balance on the customer profile:

1. Go to the billing invoice related to the canceled membership.
2. Delete the task from the invoice. This action will zero out the balance.
3. Confirm that the invoice now shows a $0 balance.

After the balance is cleared:

1. Go to the navigation bar and click **Accounting**.
2. Locate the invoice under the *Unbatched* section.
3. [Batch the invoice](/residential-s-r/docs/batch-post-and-export-transactions) as you normally would. This moves the invoice out of the *Unbatched* section.
4. After batching, you can either export the $0 invoice or bypass it if you don’y want to send this $0 invoice to your accounting system.

The invoice will remain in ServiceTitan, but will not affect your accounting records since it has a $0 balance.

Deferred revenue is used in accrual accounting to manage advanced payment for upcoming services. After accepting payment, you only recognize it as income upon delivery of services, when the revenue is earned. Memberships use deferred revenue to account for recurring services included with a membership.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** deferred income

A batch, or invoice batch, is a set of invoices that have been audited and are ready to post. You will use the Invoice screen in ServiceTitan to create invoice batches. On the Invoice screen, you'll have access to unbatched and batched invoices.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)