---
title: "Why was a recurring service event task added with the wrong price on the customer membership?"
slug: "why-was-recurring-service-event-task-added-wrong-price-customer-membership"
tags: ["Area - Memberships", "Focus - Service Replacement", "Role - Admin", "Type - Residential"]
updated: 2026-10-16T01:17:51Z
published: 2026-10-16T01:17:51Z
canonical: "help.servicetitan.com/why-was-recurring-service-event-task-added-wrong-price-customer-membership"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why was a recurring service event task added with the wrong price on the customer membership?

## Problem

A task in a recurring service event was added with the wrong price.

## Solution

To find out why the price of the recurring service (RSE) event task is incorrect you need to check the following:

### Check the audit trail of the recurring service event job

1. Open the job where the recurring service event was booked.
2. Check the jobs' Audit Trail and look for changes made to the task price.

### Confirm the original price of the task

1. Go to **Pricebook**.
2. Search the service task and click **Edit**.
3. Look at the price setup of the task.

### Check the invoice template

1. Go to **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A42%3A28Z&se=2026-11-09T12%3A42%3A28Z&sr=c&sp=r&sig=cM2qCDn2DnSoDHsteDR6llHf1KM%2BFh3h%2F55ddj%2BaduE%3D) **> Invoicing > Invoice templates.**
2. Edit the invoice template associated with the RSE task.
3. Ensure the price of the task is set correctly. This confirms that the template itself is not the issue.

### Correct the price

If the task was manually edited to the wrong price, adjust it back to the correct amount per the membership agreement.

A downloadable log of who changed what record and when.

**What it does:** Provides change history for accountability, error investigation, and compliance across teams.

**Also called:** Change history

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Invoice templates are used to generate invoices for recurring services and billing invoices. They include the pricebook items for services performed during a recurring service job or for periodic billing of ongoing memberships.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)