---
title: "Why isn't the recurring membership billing processing automatically?"
slug: "why-isn-t-the-recurring-membership-billing-processing-automatically"
tags: ["Area - Memberships", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Type - Residential"]
updated: 2026-10-16T01:15:46Z
published: 2026-10-16T01:15:46Z
canonical: "help.servicetitan.com/why-isn-t-the-recurring-membership-billing-processing-automatically"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why isn't the recurring membership billing processing automatically?

## Problem

The Membership types are not included in any automatic billing rules. This causes recurring payments not to process.

## Solution

To resolve this, check the following:

1. Go to navigation bar and click **Accounting**.
2. In the side panel, click **Batch Export Transactions**.
3. On the screen that opens, click **Recurring Billing**.
4. Click **Automatic Billing Rules**.
5. Click the **View Rules** tab.

Check if all membership types that need to have recurring billing are included in the rules:

1. Click **Edit** next to any of the rules.
2. Click the **Membership Type** dropdown.
3. Look through the selected membership types and make sure the right rules have the right membership types selected. This step is crucial because it ensures that invoices will be generated for customers with recurring billing memberships.
4. If you needed, select the correct membership type to add it, then click **Save**.

Check to see if the customers who should be billed are showing up in the billing run.

1. On the *Recurring Billing* screen, go to **Create Run**. This allows you to process missed payments.
2. Set the start and end dates to the current date and click **Search Customers**. This helps you find all missed Recurring services.
3. Click **Next Billing Dates Prior To**. This shows you all customers with missed billing dates. ![Click on Next Billing Dates Prior To the current date](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-isnt-the-recurring-membership-billing-processing-automatically-image-kiw2fqzp.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A34%3A45Z&se=2026-11-09T12%3A34%3A45Z&sr=c&sp=r&sig=VzkIyhk6x53ljRYvO9k7T69H76hDzVmFehMv%2FVmGE68%3D)
4. Click the dates next to customer names.
5. In the pop-up that opens, choose **Update Next Billing Date** or **Update Next Billing Date and select skipped invoice dates to generate invoices**. Then, select skipped invoice dates. This step generates invoices for customers whose billing dates were missed.
6. Click **Update** to update their dates to generate the invoices. This ensures all missed payments are processed.

The template used to set up a membership for a customer. It includes recurring service types, tags, pricing, accounting details, and duration and billing details.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

A batch, or invoice batch, is a set of invoices that have been audited and are ready to post. You will use the Invoice screen in ServiceTitan to create invoice batches. On the Invoice screen, you'll have access to unbatched and batched invoices.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The package of service visits included with a membership. When you sell a membership, recurring services are attached to the customer service location with details including start dates, service recurrence, and preferred technician. These details are used to create recurring service events.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)