---
title: "Why is the RSE not populating on a job?"
slug: "why-is-the-rse-not-populating-on-a-job"
tags: ["Role - Admin", "Role - CSR Dispatch", "Focus - Service Replacement", "Type - Residential", "Area - Memberships"]
updated: 2026-10-16T01:18:36Z
published: 2026-10-16T01:18:36Z
canonical: "help.servicetitan.com/why-is-the-rse-not-populating-on-a-job"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is the RSE not populating on a job?

## Problem

The issue occurs when the appointment date on a job is later than the RSE date. For example, the job date is 02/20/24, and the RSE date is 02/17/2024.

## Solution

You need to change the recurring service event date to a later date than the job booked date.

#### Follow these steps to resolve the issue of an RSE not populating for a job

1. Check the booked job date by looking at the date of the first appointment.
2. Go to the Customer Membership and click on the RSE in question.
3. Change the RSE date to a date after the job date. **Example:** If the job date is 02/20/24, change the RSE date to a later date, like 03/01/2024.
4. Click **Save**.
5. Check the job to confirm that the RSE now populates correctly.

![Follow these steps to resolve the issue of an RSE not populating for a job](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-is-the-rse-not-populating-on-a-job-image-u0wl1vsc.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A58%3A33Z&se=2026-11-09T12%3A58%3A33Z&sr=c&sp=r&sig=8lDY8XLI%2F3i8%2FnVDmUCgS2AO%2FbcRqzZBtpw5qPUjk3k%3D)

> [!NOTE]
> **Note:** If the job's invoice is already exported, you will not be able to book the recurring service event into the job.

When sold, a customer membership is configured from the membership type. You add customer-specific details like billing information, service location, and recurring services.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)